Capitaland Subaru in Schenectady including address, phone, dealer reviews, directions, a map, inventory and more

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47 Saratoga Rd
Schenectady, NY 12302

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Reviews of Capitaland Subaru

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3 (out of 5)

2 out of 4 people said they would recommend this dealer

5 (out of 5)

Exceptional Customer Service!

Reviewed by Harleigh Grisdale in Albany, NYFebruary 08, 2020

I have been doing business with Capitaland for over 5 years now. Every time I go in they are extremely warm and welcoming. I also get all of my servicing done there as well. I have been so pleased with this dealership that I have also referred friends and family who also have purchased with them and are happy with their decision as well!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

NEVER BUY FROM THIS DEALER

Reviewed by PINBRMA in NISKAYUNA, NYOctober 11, 2019

DO NOT purchase a vehicle from this dealer!!!!!! They do not keep proper paperwork and if you finance with them they use tactics to confuse what you are paying for. I was charged fraudulently over $1200, convinced to buy a warranty under false pretenses, and sold a service contact that no-one could provide the paperwork for afterwards. I was also not notified when I was purchasing the vehicle that it had been in an accident. After I made the deal with the sales team I called them back notifying them I had discovered that the car was in an accident. They said they would drop the price by $500 but never updated the paperwork. Now 11 months later, multiple phone calls, ignored emails and in person visits, they have finally made good on refunding my money for the fraudulent charges, warranty and service contract but due to poor paperwork still had the old agreed sales price, so now i'm out $500 dollars. I tried to speak with the owner. The finance manager asked her to come speak with me and she told him when she was done. I waited for over 20 mins for her to come in. She avoided coming in and then sent the sales manager to tell me they did all they could do and pretty much accuse me of making things up. They don't value their customers time or their customers period. The owner, Regina, was more concerned about chit chatting with people about their pet adoption event. I really hope there aren't Capitaland customers out there that have had this happened when Ernie was finance manager and just didn't notice. CHECK YOUR PAPERWORK!

Customer Service 1

Buying Process 1

Quality of Repair 5

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Excellence beyond compare!

Reviewed by Subarulvr90 in Clifton Park, NYJune 17, 2019

If you’re looking for an excellent, easy car buying experience, look no further. I have personally purchased three Subaru vehicles from this wonderful group and my mother just purchased one as well, after seeing the positive experiences I’ve had. The sales professionals are not pushy, and it’s the only place I’ve been where I actually trust them to get me the best price for my car. They’re not out for themselves, and it’s apparent in the way they speak to each individual person that drives on the lot. Their service and financing groups are equally outstanding, and I often find myself wondering why anyone would go anywhere else? It’s the first place I go when I’m looking to buy/trade/lease and I recommend this place to anyone looking for an efficient, respectful, hassle-free experience!!!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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