4400 West Ridge Road
Rochester, NY 14626

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Sales: 585-637-7070

Used Cars: 585-637-7070

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of West Herr Subaru of Rochester

Overall Rating:

4.9 (out of 5)

93% recommend this dealer

259 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Exceptional!

Reviewed by Marge from Gates, NYDecember 09, 2025

Exceptional! I brought my vehicle in on kind of an "emergency" service appt. Battery died late in day prior; had to be jumped by AAA at a friend's home in N. Chili; then hood wouldn't close& had to be secured weith bungee cord. West Herr installed a new battery & fixed the hood latch problem on Saturday; dropped off ~7:45AM; work completed by ~3:30PM. Zoya was pleasant, professional, accommodating - very pleased with service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

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Maximum rating = 5

5.0 (out of 5)

Very pleasurable experience working with Andrea at West

Reviewed by BlfigenscherDecember 01, 2025

Very pleasurable experience working with Andrea at West Herr. This is the second Subaru I have purchased with her help.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service department is great.

Reviewed by awflaggerNovember 29, 2025

Service department is great. The call center is useless. Zoya Anthony is great to work with. She is very knowledgeable and always pleasant. Service Manager, Sean Coddingtoni is also exceptional.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About West Herr Subaru of Rochester

Here at West Herr Subaru of Rochester, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Subaru models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester. West Herr Subaru of Brockport is also by your side whenever you need any car service and repair work done in Brockport.

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