4400 West Ridge Road
Rochester, NY 14626

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Sales: 585-637-7070

Used Cars: 585-637-7070

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of West Herr Subaru of Rochester

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

264 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service at the West Herr Subaru of Rochester.

Reviewed by Rick from Rochester December 19, 2025

Great service at the West Herr Subaru of Rochester. The service writers and technicians are excellent.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Once again, I received excellent service from West Herr

Reviewed by Rjjm96December 18, 2025

Once again, I received excellent service from West Herr Subaru of Rochester. Carli was nice enough to accommodate me, even though I was unavoidably very late for my service appointment. Zoya was also very helpful and courteous.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Bobby was our salesman.

Reviewed by Mary Jo & Lou Stellabuto from Soencerport, NYDecember 16, 2025

Bobby was our salesman. He made us feel like family. He went above and beyond our expectations to help us get the car we wanted. Love the West Herr Team.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Subaru of Rochester

Here at West Herr Subaru of Rochester, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Subaru models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester. West Herr Subaru of Brockport is also by your side whenever you need any car service and repair work done in Brockport.

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