West Herr Subaru of Rochester

Subaru New Car Dealership in Rochester, NY

4400 West Ridge Road
Rochester, NY 14626

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Sales: 585-637-7070

Used Cars: 585-637-7070

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm
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Reviews of West Herr Subaru of Rochester

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

287 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Buying a car was never as easy as working with Nick

Reviewed by stpFebruary 03, 2026

Buying a car was never as easy as working with Nick Bills. He is the best!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Ray our salesman was awesome!

Reviewed by Libby993258January 31, 2026

Ray our salesman was awesome! I’ve purchased a lot of cars. The dealership was good but the process is still too long.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The West Herr Subaru group went above and beyond to help

Reviewed by Sue Herne from Rochester NYJanuary 27, 2026

The West Herr Subaru group went above and beyond to help be get into another Subaru after mine was totaled. Helping on days off and keeping me updated and assured that they were going to be able to get me into something before my rental was up. Beau is by far one of the best salesmen I have ever dealt with, he is like family. Corrine also was a great help. I will never go to anyone but them! They really care!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Subaru of Rochester

Here at West Herr Subaru of Rochester, it is our mission to be the automotive home of drivers in the Rochester, NY area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Subaru models, you have your pick of our showroom. Our local dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Rochester. West Herr Subaru of Brockport is also by your side whenever you need any car service and repair work done in Brockport.

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Crosstrek, Forester Hybrid, Solterra
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