4211 West Henrietta Road
Rochester, NY 14623

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Sales: 585-924-9967

Used Cars: 585-924-9967

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 6:30am – 8:00pm
Tue 6:30am – 8:00pm
Wed 6:30am – 8:00pm
Thu 6:30am – 8:00pm
Fri 6:30am – 8:00pm
Sat 6:30am – 8:00pm

Reviews of Van Bortel Subaru of Rochester

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

222 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Purchase of my 2025 Outback was a very easy process and

Reviewed by duanetkruegerNovember 19, 2025

Purchase of my 2025 Outback was a very easy process and the follow up has been outstanding. Dealer support has been excellent.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have always had AWESOME experiences at VanBortel

Reviewed by llandmparsOctober 30, 2025

I have always had AWESOME experiences at VanBortel Subaru. Sales staff and tech help are great. Buying a car from VanBortel is actually an enjoyable experience. This is either my 4th or 5th Subaru from VanBortel. Would never buy from anyone else!!!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Straight forward, selling a great product.

Reviewed by Alangregg1October 29, 2025

Straight forward, selling a great product. Complete follow through. Responsive to our needs and low pressure

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Van Bortel Subaru of Rochester

Where kindness comes standard. At Van Bortel Subaru, we believe in building lifelong relationships with our customers and being a positive force in our community. It's been our Love Promise since 1991. Thank you for trusting us to serve you.

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