4211 West Henrietta Road
Rochester, NY 14623

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Sales: 585-924-9967

Used Cars: 585-924-9967

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 6:30am – 8:00pm
Tue 6:30am – 8:00pm
Wed 6:30am – 8:00pm
Thu 6:30am – 8:00pm
Fri 6:30am – 8:00pm
Sat 6:30am – 8:00pm

Reviews of Van Bortel Subaru of Rochester

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

224 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I feel like I got a fair, low-pressure deal.

Reviewed by M B from Rochester, NYJanuary 10, 2026

I feel like I got a fair, low-pressure deal. I was buying a CPO and they still treated me like a priority. The process went smoothly start to finish, and I am very happy with the dealership and my car! Shawn and Nick were great sales folks, and the business and tech guy I dealt with were pleasant and informative.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we are glad we could help. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Maximum rating = 5

5.0 (out of 5)

Great experience.

Reviewed by gbellancaJanuary 01, 2026

Great experience. Shawn was friendly and professional. We were impressed when my wife bought her car in September and I decided I would deal with him when I wanted to trade my car. Impressed with everyone at the dealership.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

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Maximum rating = 5

5.0 (out of 5)

Purchase of my 2025 Outback was a very easy process and

Reviewed by duanetkruegerNovember 19, 2025

Purchase of my 2025 Outback was a very easy process and the follow up has been outstanding. Dealer support has been excellent.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

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Maximum rating = 5

About Van Bortel Subaru of Rochester

Where kindness comes standard. At Van Bortel Subaru, we believe in building lifelong relationships with our customers and being a positive force in our community. It's been our Love Promise since 1991. Thank you for trusting us to serve you.

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