3559 Southwestern Blvd
Orchard Park, NY 14127

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Sales: 716-508-4246

Used Cars: 716-508-4246

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of West Herr Subaru

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

3261 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Nicole was very helpful.

Reviewed by Paul from Buffalo January 26, 2026

Nicole was very helpful. She explained everything very well and the work on my car was done quickly and efficiently. I always feel good about taking my vehicle to westherrsubaru.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

Frank was excellent.

Reviewed by Bob from Hamburg, New YorkJanuary 26, 2026

Frank was excellent. He explained the non problem that I thought was a problem. It was a bad weather day and I was able to take my vehicle in for an inspection within 2 hrs. of my phone call. It was ready in an hour.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

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Buying Process N/A

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Maximum rating = 5

5.0 (out of 5)

I brought my car in for brake work.

Reviewed by Jeff S from Lancaster, NY January 26, 2026

I brought my car in for brake work. They explained what was going on- they got most of it covered by my warranty. Frank kept me informed throughout the process. They even put me in a loaner.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

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Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About West Herr Subaru

West Herr is dedicated to absolute excellence in customer service provided by honest responsible and respectful people.

We support individual pride company spirit and community involvement.

We provide a continuously improving and safe work environment that encourages creativity innovation and personal growth with sound financial performance.

We strive to be the auto dealer of choice for our customers the employer of choice for our co-workers and a model of integrity and excellence for our industry and our community.

Ready to buy? Get a price quote before visiting the dealership.

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