Victory Subaru

I had a very disappointing experience at Victory Subaru due to misleading communication and a complete lack of accountability from management. Prior to visiting the dealership, I was communicating via text with Amanda Jannone, who told me they could get approximately $23,500 for my vehicle. On the afternoon of my visit, she even stated she could try to get me an additional $500. Based on those representations, I made the trip to the dealership. Once I arrived, the offer presented to me was lower than what was discussed. I was then told by Nicholas Rogers that it is common practice for them to make an initial offer remotely, and once customers come in, they usually find issues with the vehicle to bring the price down. This was very concerning to hear. I asked to speak with the sales manager and was introduced to Nick Cisco. He stated that the lower number was their best and final offer. I explained the prior text messages from Amanda and repeated what Nicholas had told me. When questioned, I showed the actual text messages and asked Nicholas to confirm his statements directly in front of the manager, which he did. Nicholas clearly stated that when clients come in, the goal is to maximize the price for the dealership, meaning obtaining the car for the lowest price possible. I made it clear that while I understand a dealership not wanting to pay more than they are comfortable with, the issue here was the misleading communication used to get customers in the door. I asked the sales manager if he would take responsibility for what his team communicated. His response was that he did not have to accept responsibility, and he ended the conversation abruptly without even offering an apology. This experience was concerning not because we could not agree on a price, but because of how information was manipulated and how leadership handled it when confronted. When management refuses to take responsibility for their team or acknowledge a mistake, it says a lot about how customers are treated. Based on this experience, I would not feel comfortable referring friends or family to this dealership.

Watch out for their fees. Documentation Fee-$995.00 Non Tax fees $465.00 I cancelled the purchase. Still waiting for my Fully refundable deposit. Pay a deposit with credit card. When they don't refund your deposit, the credit card will dispute the charge. I bought my new car in PA. Documentation fee $47.00

I want to give kudos to Jonathan Chan-Valenzuela! Full Disclosure - I didn't buy a Subaru this time and decided to buy a car from another brand but if I ever decide to buy a Subaru, it would be from Jon. He is honest, very helpful and does his due diligence in caring for the customer. If anyone is in the market for a Subaru then I would strongly recommend them to reach out to Jon.