Subaru
New Car Dealership in Livingston, NJ
Overall Rating
3.6/5
Read dealer reviews
If you're interested in a new Subaru model or used car and live in Bloomfield NJ, you're in luck! Lynnes Subaru has a stellar lineup of new and used cars, including the Forester, Outback, Legacy, Impreza and XV Crosstrek, among many others.
If you prefer to explore different car models from the comfort of your home, you'll be happy to know, you can do so simply by visiting our new and used car inventories online.
We're also more than happy to help you find just the right car, in person at 379 Bloomfield Ave Bloomfield, New Jersey. Our Subaru experts are at your service!
And for service for your new Subaru, Lynnes Subaru is the place to go in Livingston. Lynnes Subaru has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Lynnes Subaru Reviews
Overall Rating
3.6/5
4 out of 7 people recommended this dealer
Horrible
Reviewed by Victor castillo
in Newark nj
July 02, 2020
I left my car at Bloomfield nj Subaru. I was given a loaner which I maintained very well. I kept calling for months about my car and because of pandemic I assumed it was backed up. I paid for new 2 new rims which only one was given. They stated that I was given a new tire but it's the same tire on there and the side molding panel was missing bolts and is also scratched. The oil leak that the transmission had was fixed. The car was filthy also. It was like a junk car when I came to pick it up.
Heads Up on Pricing
Reviewed by Greg
in NJ
December 08, 2019
Overall I think the dealer had a good mix of vehicles for its very tight lot and a professional sales team from what I experienced. I was greeted shortly after walking in and guided to the lounge to wait as the sales person finished her current customer. Coffee, water, and bagels were available and the sales person checked in on us occasionally as we waited about 30 minutes.
The test drive was quick but enough for me to be comfortable making an offer as the price seemed reasonable online. However, the price noted online was not final. Aside from standard doc fee and taxes, the dealer asked for a significant amount as a "certification and service fee". This amount brought the good price to higher than the current market price.
Certification fee I can understand, although I disagree as the car was advertised as a CPO. However when I asked what the service fee was, I was unable to get a straight answer. I was told it was to cover the dealership costs to sell. When I asked how was that different from the doc fee, they were unable to address it. I was also told that the service fee was standard in the industry. However no other dealer that I contacted had such fee. To me, I believe that it was reconditioning that was excluded from the price advised.
Needless to say, no deal was made. The reason they are getting three stars instead of one is because I truly liked their inventory and sales team. I think that they see nothing wrong with their pricing model.
So if you're interested in their inventory, be mindful that there will be a hidden fee and it will be much more than a standard doc fee.
Terrible Dealership
Reviewed by Zachary Carow
in Bloomfield, NJ
July 17, 2019
I recently purchased a pre-owned vehicle at Lynnes Subaru in Bloomfield and it was one of the worst professional experiences I’ve ever had in my life. This was my first car buying experience and how I was treated was astonishing. Pamela DeLorenzo, my sales person, did absolutely nothing to help me. As a first time car buyer, I was lied too, taken advantage of, and disrespected throughout the process.
Below is a list of the multiple times I was provided with false information and mistreated.
1. I was told Lo/Jack was part of the car and it could not be removed from the deal after I expressed the fact that I did not want the additional feature, twice. Pamela stated “the Lo/Jack is required because it is part of the car” implying they would not remove it or deactivate it. As a result, she was requiring me to pay an additional $695 on the vehicle. This quote can be confirmed by the person that was with me as we discussed the additional fees that were being added onto the price of the car.
2. Pamela filled out all the paperwork for the Lo/Jack and signed me up for an extended Lo/Jack warranty without telling me. She also did not explain the document that was presented to me or prompt me to read it, simply stating “just sign this for the Lo/Jack”
3. I was drawn to the Forester because I take many trips up to Vermont during the winter as skiing is one of my favorite activities. After discussing this with Pamela she commented that “if my car ever got stolen in Vermont the Lo/Jack would assist in helping the police recover it.” I was not given anything that detailed the areas of coverage however, I was able to find a document online that provided me with that information. This document also informed me that Vermont is NOT covered under Lo/Jack making the feature useless in a location I frequent often.
4. When it came down to finances, I requested a 24 or 36 month finance. After a short time Jordan, the finance manager, informed me that a 24 month payment plan was not an option. I then explained that I preferred 36 months however, I ended up only being offered a 48 month plan that I did not want.
5. I traded in my old vehicle, however the vehicle was in my fathers name. So they informed me they would send him documents to finish the deal and they would send me a check for $500 once they got the documents. It has been over a month and I still haven't received a check.
6. After going in and talking to the sales manager, Steve, I was told I’d be able to receive a refund for the Lo/Jack. Again, they told me they would mail out a check for a full refund. It has been over a month and I still haven't received a check.
7. I’ve called over 6 times to find out the status of my checks. Talking to the receptionist, Pam, Steve, and Jordan, and every time is the same response, “Let me talk to the accounting department and I’ll give you a call back” and I’ve never been called back.
This is just a short list detailing the poor quality of treatment I experienced during the buying process at their establishment. Avoid this dealership as they are dishonest and take advantage of their customers.
