Belknap Subaru

My family and I live in Boston. We were driving from home to Crawford Notch for a holiday week when the transmission suddenly failed. We didn't know that yet, but we knew we couldn't keep going. We were about 100 miles from home and still about 80 miles from our destination, late in the afternoon 2 days before a holiday. Thankfully we were only about 4 miles from Belknap Subaru. I called the service department about 90 minutes before they closed, explained the situation, and the service advisor offered to have someone check out the car as long as we could get there in about 45 minutes. Well, AAA took much longer than that, so we had to wait until morning. We managed to get a ride to our destination and sure enough first thing the next morning, the day before a holiday, they checked it out and called me right away to tell me the problem. They sent photos and a description too. They offered us a loaner car -- of course another Outback -- and when I explained that we'd have to go back home to Boston and I wouldn't be able to come back for at least 6 days, the service advisor said not to worry, they had plenty of loaner cars, and I should come back whenever I could (once our car was fixed). They expected a bit of a delay with the holiday to get a new transmission shipped, saying it would take at least 7 or 8 days, but it was done in 6. I picked it up and it all seems good now. It was great to deal with such a pleasant service department during what could have been a terrible vacation.

Pleasant environment - friendly people - very knowledgeable and helpful - answered all my questions - gave a good orientation to my car

I had the pleasure of working with Dave to buy a new car. He is excellent to work with! He goes above and beyond to help you!