Granite Subaru

9/12/25 Bought 2022 Subaru ascent Onyx 10/31/25 Car goes in because of strange sharpie smell and rattle, kept from Friday-Monday to do oxide treatment, 11/3/25 happy that sharpie smell removed and I was not charged, but car still has rattle, 11/10/25 Car goes in AGAIN for rattle and now realization that 60k service was never completed and car has bad spark plugs. Service done complimentary. Rattle still happening. Sent 2nd video of rattle. 12/1/25 car in again for rattle that still was not handled, and burning brake smell. After much back and forth techs FINALLY drive car and gear sound. Told that dash was “completely taken apart” and mounting screw was found loose. “Fixed, all set” except brakes weren’t addressed. I told them I’m not taking it back till brakes are dealt with. Told the brakes “may or may not be a problem” I explain that it’s absolutely a problem. FINALLY, they replace the brakes after I mention there was a recall on the brakes and they decide to replace them all. 12/3/25: pick up car. Leave, now USB doesn’t work. Call service, they take it right back in. My kids and I wait for 40 minutes. Works, head on home. 12/4/25: steering wheel info button and lane departure button not working. Service send my call to voicemail, leave message for sales manager, no call back, send message online for service and another online request for call. No call. Nothing, my husband then went there to get in contact and was told I’d receive a call the next day. 12/9/25: still no call back. At this point I have told many people about this experience and even had to go to another mechanic to sort out my final issue that was ignored. Which this issue was a simple reset from the battery being unplugged. I understand that issues happen, and I also understand that they did eventually resolve MOST of the issues after multiple appointments. But to be a customer to go through this many issues in less than three months and be ignored by the service department and sales is completely unprofessional. I’m sad to see a place that I was truly happy going to for a long time now become a place that I have no intention of stepping foot back in.

Great experience,..Tyler and shea were great and vary helpful and I will be doing more business with them for sure !!

I appreciated Jake's willingness to work with us. He listened to us and we were able to make the deal we wanted.