Great Falls Subaru

I can't say BEWARE loud enough! Check the Google reviews for them for more experiences like mine. The sales lady was nice but that was the only good thing. There was a missing part under the car, and a crack in the bumper that I missed, that needed to be fixed but wasn't made known to me up front. When I brought it to their attention I thought I had worked out a deal with the manager, Brian Drewes, where they would take care of the underbody part of it and I would pay for the bumper. They sent me to a body shop and asked for a copy of the estimate so they could take it there and "make sure they weren't trying to rip them off". I left the car with them, trusting that the work would be done as they said. When I got it back the bumper had been replaced with the wrong color bumper. I took it to the body shop, thinking it was done by them but couldn't believe they would let such an obvious mistake leave their shop. I found out that it was never taken to their shop, even though I was charged as though it had been, and actually more than the original estimate. I have contacted Subaru again and asked to have it made right. The body shop said they would call them as well. If I hadn't checked with the body shop I would have thought it was their fault and never used their shop again. They have ignored me since then and the Consumer Protection Bureau has written them a letter. They are ignoring them, too. They are deceitful and dishonest. The manager wouldn't even look at me when I went back to get the car after the work was supposedly done. They won't tell me who replaced the bumper. I also asked for the paperwork I signed when buying the car when I discovered they only gave me the drive train warranty paperwork but can't get that from them, either. The mileage on the paperwork and the car wasn't the same, either. Watch out for them!