2911 11th St S
Moorhead, MN 56560
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:30pm |
| Tue | 8:30am – 7:30pm |
| Wed | 8:30am – 7:30pm |
| Thu | 8:30am – 7:30pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 2:00pm |
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Overall Rating:
3.3 (out of 5)
82% recommend this dealer
45 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I thought they always washed your vehicle after an oil
I thought they always washed your vehicle after an oil change? Mine wasn't today.
Maximum rating = 5
Lied about services performed, go anywhere else!
Lied about services performed, go anywhere else! Went to Ward Muscatell Subaru in Moorhead MN. They said they completed an inspection of the vechicle, an oil change, and a tire patch on the driver rear. I took my car to another Subaru who stated the inspection that was completed at Ward Muscatell was completely wrong and due to the amount of metal shavings in the oil and filter there was no way they changed the oil. My tire continued to leak, so I took it to Costco tire to place a patch. Costco did a thorough assessment of the tire and concluded the tire had never been patched or repaired. I contacted Subaru corporate to reach out to Ward Muscatell and they were unwilling to refund me for the services they did not do. Upon reading reviews there was at least on other person who had a similar problem where Ward Muscatell lied and the person paid for services they didn’t do back in May of 2024. Do not take your car here for service, they have already lied and stole from their customers do not make the same mistake I did. It’s worth the drive to R&G Subaru in Detroit Lakes!
Maximum rating = 5
They lied about performing service on my car and tried to
They lied about performing service on my car and tried to cover it up. I had to go to Subaru of America where I was able to get confirmation that the service in question was never completed. I will never go back to Muscatell Subaru ever again and you should be cautious of any service that you get done by them.
Dealer Response
Hi, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to Matt Halseth at (218) 359-2618 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Maximum rating = 5
At Muscatell Subaru we strive to achieve one goal customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Muscatell Subaru we have a great staff that will be able to assist you with all of your car buying needs whether it is locating the right vehicle obtaining financing or anything in-between. If you happen to be looking for a new or used Subaru vehicle around Fargo Moorhead or West Fargo stop by and we will do whatever we can to get you into the car you have always dreamed of driving.
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