Luther Bloomington Subaru

Kyle is the most patronizing, condescending, and rude employee I have ever encountered. I understand that it is his job to try to up-sell me on an extended warranty, but when I politely declined to pay an additional 20% of the purchase price for that, he was unable to remain cordial. Kyle's demeanor completely changed, he refused to look me in the eye, did not answer my questions or explain what I was signing, and didn't even thank me for my purchase. After talking to him, I regretted giving him, and the dealership, my business. Until then, I had had a good experience test driving and choosing a used Subaru, but the required interaction with Kyle soured me on the entire experience. I will not make another purchase at Bloomington Subaru, and I advise others to avoid the dealership.

Criminally Negligent and Shamelessly Dishonest: I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation are “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, but they also tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might.

Criminally Negligent and Shamelessly Dishonest I brought my Subaru in for a routine oil change and wheel rotation, basic maintenance I've done consistently for years without issue. When I got it back, THREE wheel studs on the front passenger side were snapped clean off, along with one on the driver’s side. Let that sink in: I gave them a fully functional car, and they returned it with critical safety components broken. When I confronted the manager, his response was laughably irresponsible: “normal wear and tear.” Really? Four broken studs during a simple rotation is “normal”? Not only did they refuse to take accountability, but they also tried to pin the blame on me, despite my spotless maintenance record. Then came the insult to injury: they quoted me $600 for one side and $300 for the other to fix the damage THEY caused. I got quotes from other reputable shops averaging $200 total. So not only did they break my car, they tried to scam me into paying FOUR TIMES the fair market rate. This is not just bad service; this is predatory behavior. They break parts, deny responsibility, and corner customers into paying outrageous fees or risk driving a dangerously compromised vehicle. The fact that my wheel could still technically be held by two remaining studs shows they knew exactly what they were doing: just enough damage to make it unsafe, but not enough to make it undrivable. I was forced to choose between paying $800 for their mistake or risking my life and others’ on the road. That’s not just unethical, it’s criminal. If I had the resources, I’d sue them without hesitation. Avoid this dealership like your life depends on it, because it just might.