Hodges Subaru

Brian was experienced, knowledgable about the car and treated me very well. Answered all questions that I had.

Sale man at the Ferndale location was very nice when I was buying my used vehicle and the extended warranty person was helpful at the time of me purchasing my vehicle. 3 months later with me putting very little miles on it I was having problems with it. I took it to the Ann Arbor location as it was closer to me. They diagnosed it for free however it was going to cost 950.00. I wanted to find out if the extended warranty would cover it, so I called this location left message for the sales person I bought it from no call back and I called and ask to speak with the person over extended warranty when I spoke with him I explained everything and he told me he would email the phone number and with contract # for the Ann Arbor location to see if it was covered. I never received the email as promised. I had to go pull all my paperwork out to get the information myself. It was not covered, so I called this location back to ask how much they would charge and I was told they couldn't tell me over the phone and they would charge me to 180.00 to diagnose it even though it was already diagnosed at the Ann Arbor one for free. This location only cares about a sale and not customer service after a vehicle is bought from them. I will never buy another vehicle from this location.

Awesome experience! My salesman, Patrick Tierney was friendly, knowledgeable and professional. Jeff Peterson (Finance Manager) made that part of the process easy and pressure-free. I would definitely recommend family and friends to Hodges Subaru and to Patrick Tierney. Glad to be part of the Subaru family. Peace