Planet Subaru

I'm on my fifth car from this dealership...which is a great place... Why? Because these are stand-up guys who have stepped up several times to make repairs or replace parts...over and above their warranty obligations... That is a rarity among businesses...and perhaps even rarer among car dealers. But Planet Subaru has a great philosophy: "DO THE RIGHT THING" And they live up to it...'nuf said, right?

I recently purchased a certified pre-owned 2022 Subaru Impreza from Planet Subaru in Hanover, MA, and couldn’t be happier with the experience. Special thanks to David Gardner, my dealer partner, and Richard, the business manager, for their outstanding service. They made the entire process smooth and stress-free. The rest of the team was also incredibly friendly and helpful, creating a welcoming atmosphere from start to finish. Planet Subaru is a trustworthy place to buy a car, especially if you prefer not to spend too much time on inspections, registration and other details yourself. They handled everything with professionalism and efficiency. The price is also reasonable. Highly recommend! ( the only thing i would recommend for the store to improve is if they can provide additional service to delivery the car to home, some new driver may need the service)

Buyer Beware. Pre Owned vehicles. Do your homework is all I’m going to say. I made that mistake and 9 months after buying a car they said they had serviced for its entire history and was the “best” pre owned vehicle on the lot for the price and tgey knew the car in and out, , now has over 5k of work that needs to be done and all issues that far exceed the 9400 miles we have on the vehicle. Brakes, Struts, serpentine belt and 2 supposed new tires, the tires they want ti replace are the two they noted were new when purchased. … and the GM just wants to point to the Massachusetts lemon law. Said I should have come in within the lemon law period because now there is no liability for him. Exact words. Maybe he’s right, but a good GM would probably take responsibility and try and work with you, not defend and protect and point finger to law and basically say, too bad so sad to his customers. Just scroll through these reviews and he is very defensive on each response. Never claims responsibility for anything, just tries and use your words and actions against you. Poor customer service. He will respond I yelled at his team and swore at them. He is 100% right. Yes Dale I got mad, yes dale I used strong language, sorry I hurt your feelings. But your team knew all the safety issues that were wrong with the vehicle and still wanted my wife and infant to take it off the lot because you got called out, and once I called you out on the sale of a lemon, you immediately “banned” me from your premises and refused to fix the car. All the issues you described magically were not on the safety assessment despite your manager verbally telling me he wouldn’t drive the vehicle due to the issues mentioned above. I should have done a better job with the due diligence. Just want to make sure you do the same before buying a pre owned vehicle from Planet Subaru. Poor customer service. Best think about this place is the pricing, but buyer beware, now you have some information to consider. I just took my business elsewhere and saved $2800 on the exact same issues they pointed out.