Subaru
New Car Dealership in Belmont, MA
Overall Rating
4.3/5
Read dealer reviews
At Cityside Subaru, our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
Our certified mechanics know how to keep your new Subaru fine tuned and safe. So if you are in Belmont or the surrounding area, check out Cityside Subaru!
Cityside Subaru Reviews
Overall Rating
4.3/5
17 out of 23 people recommended this dealer
Overall Facilities:
4.4/5
Very pleasant experience, Rob is wonderful
Reviewed by Kolleen
in Watertown, MA
September 12, 2020
Having been to multiple dealerships when we were looking for a new car, we can say without hesitation that Cityside Subaru was the most pleasant to work with. Rob, one of the salespeople, had truly excellent service. He suggested various ideas to fit our budget and interests, looked into used car options, and was very responsive and helpful both in person and over email.
Awful Experience
Reviewed by Katie
in Newton
July 12, 2018
I had a terrible experience trying to buy a car here last month. I went in knowing exactly which car I wanted to purchase, had done price comparisons and picked CitySide because they were close to my home. I had a trade in vehicle and had already looked up its value on KBB and Edmonds so I felt prepared. The sales associate, told me that in order to even discuss the purchase price, I had to give him my credit card. When I questioned why, he "educated" me in a very condescending way about car sales and how it works. After giving him my card, he wanted a deposit on the car. This was before discussing a purchase price or giving me a value on my trade in. I refused to put down a deposit and he backed off, although he kept my credit card.
We settled on a price and then he went to appraise my trade in. He came back way under what the value actually was. It was 2012 Mazda 3 with 68,000 miles in excellent condition. No accidents, only 2 owners. He said because it was a stick shift, they wouldn't be able to do anything with it and would have to sell it on their end for a low price. The warehouse would laugh at them if they tried to sell it for more. I pushed back a bit and he increased the trade to a somewhat more reasonable offer but said he needed to get his managers approval and call the warehouse.
He came back after 45 minutes and said there would be no deal. They wouldn't take my trade at all. Not even the lower one he originally gave me. I should mention during this 45 minutes he was standing at someone else's desk laughing and talking so I think he was lying about contacting the warehouse, etc. When I expressed confusion about them not trading my car, he told me I was experiencing a first world problem and I should be lucky to even have a car to drive. He said there are people in cars without air conditioning and recommended I keep my current car for at least another 5 years since it was a great vehicle and then think about buying new. The same great car he told me was worthless just a few minutes before. He then managed to be even more patronizing by telling me he was talking to me like he would talk to a daughter. I'm not sure if this was some sort of triple reverse psychology on his part but what a way to make sure I never buy a car from CitySide ever and I will make sure everyone I know never goes there.
I went to a different Subaru dealership the next week and they offered a much better trade and a better price. There are a lot of Subaru dealerships in this area. Go to one of them.
Helpful and listened carefully
Reviewed by RBG
in Belmont, MA
August 23, 2014
We have been a Cityside Subaru family for over 15 years, and I am incredibly excited to have purchased the third in a line of much- loved Outback / Legacy cars from Cityside ! Tom was very helpful and listened carefully to the things that were important to us. He was very knowledgeable about the specs of each car, and how they changed from year to year. He made sure that I understood everything about my car, and knew what to expect during each part of the sales process. John explained the financing very clearly and took time to make sure that I was completely thrilled with my purchase. We love the car! Thank you!
