Fitzgerald Subaru

Falls advertising ! Don’t care about loyalty My family has been loyal customers of Fitzgerald Subaru for many years. My mother has purchased seven vehicles from this dealership, starting all the way from Subaru B9 Tribeca and multiple Foresters after that. Unfortunately, what happened on December 6, 2025, was the most disappointing and unprofessional experience we’ve ever had with any dealership. Three days before our visit, my mother spoke with a salesperson about a 2025 Subaru Forester that was advertised as: • One owner • Only 5,000 miles • Used and in excellent condition This is exactly what was shown on the printed brochure and what we were told over the phone. When we arrived at 11:30 AM, the vehicle was already pulled up front, ready for us to sign paperwork — clearly expecting us to buy it without question. Before signing anything, I personally checked the vehicle by running the VIN through Carfax, and what I found was shocking: ❗ Carfax showed: • 8,000 miles (not 5,000) • TWO owners (not one) • Mileage and ownership did NOT match what the dealership advertised This is not a small mistake — this is false advertising, and in Maryland it is unlawful to misrepresent mileage and ownership history to a customer. When we confronted the sales manager about the false information, instead of apologizing or correcting the error, he said: “Do whatever you need to do.” When we suggested adjusting the price to reflect the real mileage and ownership history, he became frustrated and refused any discount at all. We explained that this was a serious misrepresentation, and his response was shocking: “If you go to the Gaithersburg location, I’ll make a phone call so they don’t sell you the car.” This is not only unprofessional — it is unethical. Adding to the frustration, we brought another vehicle in for a simple oil change during the same visit, and while we were dealing with the manager and discussing the Forester, they never even completed the oil change. Another example of carelessness and disrespect for long-time customers. BOTTOM LINE This dealership tried to sell us a vehicle with: • Incorrect mileage • False ownership history • Misleading printed materials • Zero accountability from management • A threat to block us from buying at another location • Complete disregard for a loyal customer who has purchased 7 cars from them I strongly recommend that anyone shopping here verify everything through Carfax and do not trust the information they provide. After this experience, our family will not be returning to Fitzgerald Subaru of Rockville.

Fitzgerald Subaru consistently gives excellent customer service and is responsive to customer needs. This is the best service I have ever received.

The salesman who contacted me stated that the vehicle was on their lot. But, it never was on their web site, and I was then told that the vehicle sold the same day. Typical bait and switch. Not going to ever go there.