6917 Ritchie Highway
Glen Burnie, MD 21061
Sales: 410-689-8001
Used Cars: 410-689-8001
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 9:00am – 5:30pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 3:00pm |
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Overall Rating:
4.7 (out of 5)
88% recommend this dealer
194 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Bought a Forester in March.
Bought a Forester in March. I had asked for a 2023 and was told they could have it for me the following Monday. I went in and next thing I know was told that they had a 2025 they would bring down from PA. I do believe I was set up as the the salesman left the area and the one next to him started talking (on the phone ) about increasing the prices of the cars due to the tariffs. Well, of course I felt panicked and got the 2025. Also Ryan had told me that there was a charger and unfortunately do not remember what the other item was that he said I was getting. NOPE Had to go back for that too So far, I have had to upgrade the entertainment system twice which has not fixed the problem Apparently a pebble must have hit my window and put a crack down the center and they claim it is not under warranty. I have less than 9,000 miles on my car. Subaru is well known for their substandard glass and I now understand why. I have had many cars in the past and NEVER had a cracked window from an actual stone hitting it. MY advice.......STAY AWAY FROM THEM. IG Burton service department was the worst I have ever dealt with and will NEVER go there again. Can't wait to get rid of this car!!!!
Dealer Response
Thank you for sharing your experience, Karen. We understand that having your vehicle meet your expectations and receiving support for any concerns is important. At i.g. Burton Subaru of Glen Burnie, we aim to provide attentive service and clear guidance for every customer throughout their ownership experience. Feel free to connect with us directly if you’d like to go over this further. Your satisfaction is our priority. Sincerely, the Team at i.g. Burton Subaru of Glen Burnie
Maximum rating = 5
ig burton in glen burnie service dept.
ig burton in glen burnie service dept. do not deal with tyler or miguel. All the good service advisors have left service dept.
Dealer Response
Thank you for your feedback. We understand your concerns regarding your experience at i.g. Burton Subaru of Glen Burnie. It's important to us that our customers feel valued and supported. Unfortunately, based on the name you have provided in this post, we are unable to find any customer information in our system or visit to our location. So, if you would please, reach out to us directly, and we would be happy to discuss this further with you. Thank you again for your input. Sincerely, the Team at i.g. Burton Subaru of Glen Burnie
Maximum rating = 5
The worst dealer experience I've ever had.
The worst dealer experience I've ever had. I'd give no stars if I could. Not only did they fail to pay off my trade-in in a timely manner (close to two months) when I bought the car from them, they denied my comprehensive warranty (never get those) claim on a failed section of my wire harness and tried to charge me $4k to repair the damage. What was the problem? Three wires broke and I repaired it with an $11 dollar connector that I was able to purchase on Amazon. Took 1 hour and light soldering skills. They wanted to replace the rest of the harness, including who knows how many unrelated wires. They wanted me to submit a claim to my insurance company for the money. Don't go here for anything.
Dealer Response
Thank you for sharing your experience with us, Greg. We strive to ensure an excellent experience, and we want to learn more about what took place. Please contact us at your convenience. Sincerely, the Team at i.g. Burton Subaru of Glen Burnie
Maximum rating = 5
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