10325 Mt. Savage Rd
Cumberland, MD 21502

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Sales: 877-331-1584

Used Cars: 888-551-2618

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 8:00am – 4:30pm
Tue 8:00am – 4:30pm
Wed 8:00am – 4:30pm
Thu 8:00am – 4:30pm
Fri 8:00am – 4:30pm
Sat Closed

Reviews of Thomas Cumberland Subaru

Overall Rating:

4.8 (out of 5)

99% recommend this dealer

1782 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

After doing research online, I found the "perfect" used

Reviewed by AaronMarch 01, 2025

After doing research online, I found the "perfect" used vehicle at Thomas Automotive, which is located 90 minutes from my home. Johnathan responded to my online inquiry and was delightfully responsive and helpful throughout my entire buying experience. Thomas Automotive provided me with a great vehicle, competitively priced, and a hassle-free purchase.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for your wonderful review! We're thrilled to hear that your research led you to us and that Johnathan was able to provide you with a delightful and helpful buying experience. We understand that traveling 90 minutes is a commitment, and we're delighted that you found the 'perfect' used vehicle at a competitive price and enjoyed a hassle-free purchase. At Thomas Automotive, we strive to make every customer's experience exceptional, and your feedback confirms that we're on the right track.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Tamara Metz was super to work with and went the extra

Reviewed by RCDecember 12, 2024

Tamara Metz was super to work with and went the extra mile to get the Forester Limited in the color that I wanted. She was very knowledgeable and patient. The day of the transaction she made it easy with no high pressure. She also introduced me to all members of the service department.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for your kind words, [Customer Name]! We're thrilled you had a positive experience with Tamara and that she was able to help you find the perfect Forester Limited. We appreciate your business!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Patrick Yoder was very professional and knowledgeable.

Reviewed by jkvosburghNovember 26, 2024

Patrick Yoder was very professional and knowledgeable. He patiently answered all of my questions and concerns and the transaction went very smoothly. I did not feel pressured at all and was given plenty of time to make my decisions. I highly recommend Patrick and Thomas Subaru.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

We're thrilled to hear about your positive experience with Patrick Yoder and Thomas Subaru! It's our goal to provide exceptional customer service and make the car-buying process as smooth as possible. We're so glad Patrick was able to answer all your questions and help you make an informed decision. We appreciate your kind words and look forward to serving you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Thomas Cumberland Subaru

At Thomas Cumberland Subaru in Cumberland, MD, we treat you like family. Drivers from Keyser, WV, to Frostburg, MD, have an extensive inventory of new Subaru models to choose from. If we don't have what you're looking for at our Subaru dealership, we can order it for you. We also have a wide variety of pre-owned inventory that's held to the highest safety standards. Are you searching for a trusted Subaru dealership in the Cumberland area? We have you covered.

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