Jones Bel Air Subaru

Jones Junction has always been my go to place for buying vehicles and will remain so. Solid vehicles and prices. The service is outstanding. My only reason for deducting a star is due to their body shop. I was rear ended a couple of years ago and took it to Jones. The service was polite and timely. There was one small thing in the car that they kept trying to fix, I went back four times, they never got right. Because I was the only driver I gave up in frustration. working, I did not have the time to keep taking it back. Now I want to give the Forester to my daughter for college and it is a gaping problem I can't get fixed.

Another fantastic service and repair at Jones Subaru. I am always very pleased with the service and staff professionalism there. The repair work on my wheel rim was exceptional. The wheel rim had some scratches and looks brand new! I am so glad I purchased Dr. Jones when I bought my Crosstrek. Also, Mark, the shuttle driver, was very courteous. I have never dealt with such a professional car dealership. I will be purchasing all my future Subarus at this dealership.

I purchased a vehicle on December 30th, 2021 from this location. We have Permanent Disabled Veteran tags from our previous vehicle, which we sold prior to coming to this location and purchasing our new vehicle. At the time of purchase, the individual processing everything (Mary I believe) asked about our tags and asked if we cancelled our previous vehicle insurance. We advised her that we did cancel the sold vehicle’s insurance and she said that it would be fine and issued us a 60-day Temporary Registration Permit (not temporary tags) to be used in conjunction with our previous tags. After about 30 days we received a violation in the mail from the Maryland Vehicle Administration stating we did not have insurance on our previous vehicle, which was sold. We contacted this Subaru in reference to the issue and they researched it and said that it should be fine and to disregard the violation because our tag transfer hadn’t gone through yet. About a week later we received mail from this Subaru with a check for the registration amount stating the MVA would not process our transfer because we had an active violation on our registration. Now our tags that were supposed to be transferred are suspended and we don’t have any temporary tags to drive our newly purchased vehicle. All of this because we should have been issued temporary tags at the time of purchase and turned in our previous tags due to since our insurance on our previous vehicle being cancelled. Or we should have been advised to maintain insurance on our sold vehicle until after the tag transfer was completed, neither of which happened. I called on today’s date and spoke with April who said there was nothing she could do after asking if we received the mail containing the check for our registration. I explained to her why we had to violation (their error) and that they told us it wouldn’t be an issue. I highly recommend you avoid this dealership and any other Jones dealership for that matter as they do not care about you after you have made your purchase.