9800 Bluegrass Pkwy
Louisville, KY 40299
Sales: 502-719-7300
Used Cars: 502-719-7300
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Louisville, KY that carry Subaru
Overall Rating:
4.3 (out of 5)
91% recommend this dealer
348 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Interaction with salesperson was excellent and deal was
Interaction with salesperson was excellent and deal was easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed to be nonexistent. Three different finance people were involved and I had to provide the same information multiple times. I made an appointment to close the deal with the second finance person I dealt with but it wasn’t honored. In fact that person wasn’t in the dealership the day of the appointment. A third finance person met us and seemed to have very little knowledge of our situation. Had to give him the same information that I had given earlier, he said it wasn’t in the system. After providing the information the finance office ran a credit check which showed up on my phone. It was almost an hour of waiting before we signed the papers without any explanation of the delay. Never once did the finance people asked about the trade-in, seems they were clueless. I removed my license plate and left the keys at the counter in the front lobby. Salesman- great Finance- serious communication issues
Dealer Response
Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your patience during your recent visit and for recognizing the efforts of your salesperson—it means a lot to our team. We sincerely apologize for the timing of your visit coinciding with the absence of the two employees you were working with, as well as the delays caused by a backed-up finance department due to other scheduled deliveries. We understand how this may have impacted your experience, and we appreciate your understanding. Your feedback is incredibly valuable to us. We're actively using it to improve our internal processes and communication so that we can provide a smoother, more seamless experience for all our customers moving forward. We hope to have the opportunity to serve you again in the future and earn your business once more. If we’re lucky enough to do so, we’re committed to making your next visit as efficient and enjoyable as possible.
Maximum rating = 5
Amazing customer service, quality and detailed - very
Amazing customer service, quality and detailed - very caring. I appreciate it complete 5 stars Thank you 100%!
Dealer Response
Thank you for your 5-star review! I am glad you had a great experience with our team; we are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager
Maximum rating = 5
The service manager Kim was accommodating and friendly.
The service manager Kim was accommodating and friendly. She got my car fixed quickly and is consistently reliable.
Dealer Response
Thank you so much for your kind words! We're thrilled to hear that Kim, our Service Manager, provided you with excellent service and got your car fixed quickly. We pride ourselves on being reliable and accommodating. We look forward to serving you again in the future!
Maximum rating = 5
Bachman Subaru is the leading Subaru dealership in Louisville! Family owned and operated since 1985 Steve and Teresa Bachman are well known in the Louisville and Southern Indiana area for their dedication to excellence and focus on employee and customer satisfaction. They consistently carry the largest selection of new Subaru models and a huge pre-owned inventory as well. For sales service or parts Bachman Subaru would love the opportunity to serve you and your family for years to come! Come see why Bachman Makes the Difference!
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