9800 Bluegrass Pkwy
Louisville, KY 40299

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Sales: 502-719-7300

Used Cars: 502-719-7300

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Bachman Subaru

Overall Rating:

4.3 (out of 5)

91% recommend this dealer

348 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

Interaction with salesperson was excellent and deal was

Reviewed by delve5May 29, 2025

Interaction with salesperson was excellent and deal was easy but…. When it came to financing and closing the deal I felt like I was in a twilight zone. The communication amongst the finance people seemed to be nonexistent. Three different finance people were involved and I had to provide the same information multiple times. I made an appointment to close the deal with the second finance person I dealt with but it wasn’t honored. In fact that person wasn’t in the dealership the day of the appointment. A third finance person met us and seemed to have very little knowledge of our situation. Had to give him the same information that I had given earlier, he said it wasn’t in the system. After providing the information the finance office ran a credit check which showed up on my phone. It was almost an hour of waiting before we signed the papers without any explanation of the delay. Never once did the finance people asked about the trade-in, seems they were clueless. I removed my license plate and left the keys at the counter in the front lobby. Salesman- great Finance- serious communication issues

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for your kind words and thoughtful feedback. We're truly grateful for your patience during your recent visit and for recognizing the efforts of your salesperson—it means a lot to our team. We sincerely apologize for the timing of your visit coinciding with the absence of the two employees you were working with, as well as the delays caused by a backed-up finance department due to other scheduled deliveries. We understand how this may have impacted your experience, and we appreciate your understanding. Your feedback is incredibly valuable to us. We're actively using it to improve our internal processes and communication so that we can provide a smoother, more seamless experience for all our customers moving forward. We hope to have the opportunity to serve you again in the future and earn your business once more. If we’re lucky enough to do so, we’re committed to making your next visit as efficient and enjoyable as possible.

Overall Experience 3

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Maximum rating = 5

5.0 (out of 5)

Amazing customer service, quality and detailed - very

Reviewed by Izzy from Louisville, kyApril 18, 2025

Amazing customer service, quality and detailed - very caring. I appreciate it complete 5 stars Thank you 100%!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your 5-star review! I am glad you had a great experience with our team; we are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager

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Maximum rating = 5

5.0 (out of 5)

The service manager Kim was accommodating and friendly.

Reviewed by Kristin from Louisville ky January 03, 2025

The service manager Kim was accommodating and friendly. She got my car fixed quickly and is consistently reliable.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you so much for your kind words! We're thrilled to hear that Kim, our Service Manager, provided you with excellent service and got your car fixed quickly. We pride ourselves on being reliable and accommodating. We look forward to serving you again in the future!

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Maximum rating = 5

About Bachman Subaru

Bachman Subaru is the leading Subaru dealership in Louisville! Family owned and operated since 1985 Steve and Teresa Bachman are well known in the Louisville and Southern Indiana area for their dedication to excellence and focus on employee and customer satisfaction. They consistently carry the largest selection of new Subaru models and a huge pre-owned inventory as well. For sales service or parts Bachman Subaru would love the opportunity to serve you and your family for years to come! Come see why Bachman Makes the Difference!

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