9800 Bluegrass Pkwy
Louisville, KY 40299
Sales: 502-719-7300
Used Cars: 502-719-7300
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
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Overall Rating:
4 (out of 5)
91% recommend this dealer
351 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Express service is NOT express.
Express service is NOT express. On second visit, because couldn't get me in on first, resulted in a 6±hr wait after arriving at 8 am. Highly recommend establishing an appointment or going elsewhere for oil change or tire rotation. Express customers are pushed to back of line after people with appointments. That's fine/understandable but don't pretend to offer express service.
Dealer Response
Thank you for your feedback. We sincerely apologize for the extended wait you experienced during your visit. Our Express Service operates on a first-come, first-served basis, and while we strive to accommodate everyone promptly, customers with scheduled appointments do receive priority. Some days are significantly busier than others, and unfortunately, that can lead to longer wait times for walk-in services. We understand how frustrating that can be, and we don’t take it lightly. It’s a challenge we face as a facility known for providing exceptional service in the area—a reputation we’re proud of but also one that brings high demand. We appreciate your honesty and want you to know that your feedback is taken seriously. Our team is continually exploring ways to reduce wait times and enhance the overall customer experience. Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.
Maximum rating = 5
I was able to have several issues taken care of in one
I was able to have several issues taken care of in one visit. Staff was very nice.
Dealer Response
Thank you for your 4-star review! We are glad you had a great experience with our team; we are happy to help with your future vehicle needs! Sincerely, Kim Fairchild - Service Manager
Maximum rating = 5
BEWARE!
BEWARE! Don’t be deceived by Bachman Auto Group like I feel I was. Purchased many used cars in my life and know what an As Is sale is. However, when dealer just cleared all the maintenance lights/codes and changed the oil I have an issue with considering that vehicle as being sold as it really is. About 50 miles after purchase it lit up like a Christmas tree. Feels similar to a roll back the odometer situation. Contacted the CEO who passed it off and to date no remedy. Hopefully they’ll do the right thing.
Dealer Response
We sincerely apologize for the inconvenience you experienced with your recent purchase. We understand your frustration and regret that the vehicle did not meet your expectations. We want to clarify that vehicles from our Bachman Bargain Lot are sold with specific criteria and disclaimers. These vehicles are typically a minimum of 10 model years old or have 125,000 miles or more. As such, they are not inspected and may have mechanical defects, which is why they are priced accordingly. This information is clearly posted on all our Bargain Lot vehicles and is acknowledged multiple times by customers during the purchase process. We always encourage potential buyers to have these vehicles inspected at their own expense prior to purchase to ensure they are fully aware of the vehicle's condition. These vehicles are sold AS-IS with no dealer warranty. It appears that the vehicle you purchased was 29 years old and had over 450,000 miles on it. We apologize if our policies and procedures were not adequately communicated at the time of your purchase. We strive to be transparent with all our customers and regret any misunderstanding that may have occurred.
Maximum rating = 5
Bachman Subaru is the leading Subaru dealership in Louisville! Family owned and operated since 1985 Steve and Teresa Bachman are well known in the Louisville and Southern Indiana area for their dedication to excellence and focus on employee and customer satisfaction. They consistently carry the largest selection of new Subaru models and a huge pre-owned inventory as well. For sales service or parts Bachman Subaru would love the opportunity to serve you and your family for years to come! Come see why Bachman Makes the Difference!
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