1600 South Creasy Lane
Lafayette, IN 47905
Sales: 765-946-3802
Used Cars: 765-268-5218
See all dealerships near Lafayette, IN that carry Subaru
Overall Rating:
4.6 (out of 5)
89% recommend this dealer
1757 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
They had some nice vehicles which were priced
They had some nice vehicles which were priced competitively, but the numbers they put together on the offer sheet didn't add up. If you shop here, check their math. Also, don't expect them to budge from their pricing even $500 for a $28K vehicle. The vibe was that they didn't really need our business, which I'm sure is true, but that's not the way to sell a vehicle. Their Schererville store, which we visited later that day, was a much better experience in every way. In fact, that's where we got a newer version of the car we were considering, with less miles, for a better price.
Maximum rating = 5
The first salesman was horrible.
The first salesman was horrible. He didn't care about fulfilling my needs. Just wanted to make his sale. The manager Gary is spineless and won't go to bat for his customers. I have talked to the district manager twice and he left a lasting impression. Quick response, and stood up for his employees. The service specialist and technicians are great. Jenny has been the best. She knows the customers as people, and has taken care of me for dozens of issues with this crap subaru crossover over the last 2 years.
Maximum rating = 5
Worst experience ever, I would not set foot back at that
Worst experience ever, I would not set foot back at that place if they called and said they were giving me the car for free.
Dealer Response
It's disheartening to hear about your experience, and we sincerely apologize for any inconvenience you faced. We strive to provide a positive environment for all our guests, so this feedback is concerning. If you're open to discussing what happened further, please feel free to reach out at your convenience. Thank you, Jordan Shillings - Sales Manager - 765-340-2044
Maximum rating = 5
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