3300 E 96th St
Indianapolis, IN 46240
Sales: 317-794-2417
Used Cars: 317-794-2417
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 8:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 5:00pm |
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Overall Rating:
4.8 (out of 5)
96% recommend this dealer
1594 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent sales experience purchasing our new Outback.
Excellent sales experience purchasing our new Outback. Fair pricing, great explanations of features, etc. very happy we went Subaru!
Dealer Response
Rob, thank you so much for your excellent review! We are thrilled that you are so happy with your new Outback. Welcome to the Tom Wood Subaru family!
Maximum rating = 5
Service and service writer, Camryn, is excellent here at
Service and service writer, Camryn, is excellent here at this dealership. Everyone worked hard to get my car serviced the same day so I would not have to return for a repair that was diagnosed as “needed” now. Very Much appreciated.
Dealer Response
Cheryl, we're pleased to hear you felt you're in good hands with Camryn and the team! We appreciate your business and look forward to helping you at Tom Wood Subaru in the future.
Maximum rating = 5
There is usually great service here, and SA’s are always
There is usually great service here, and SA’s are always helpful, honest, and informative. A single bad experience here. Online appointment for tire change made a week in advance after having just received an oil change and multipoint inspection one month prior. Told when I arrived that it could take four hours, and the SA was kind and offered ride assistance. I chose to stay and wait. This ended up being an 11:30 to 4:15 appointment to change tires. Basically at an organizational level, they are handling tasks and following their schedule without thinking this should be a much faster appointment.
Dealer Response
Thank you for sharing your feedback. We're glad to know that you've usually had great service here, but we apologize for the delay during your recent tire change appointment. We understand how valuable your time is and would love the chance to discuss this further with you. If you're open to it, please give me a call so I can learn more about what happened and see how we may improve moving forward. Thank you, Russell Stevens - Service Manager - 317-705-7024
Maximum rating = 5
Tom Wood Subaru in Indianapolis IN treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced staff is eager to share its knowledge and enthusiasm with you.
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