1911 N Rand Rd
Palatine, IL 60074

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Sales: 847-865-9433

Used Cars: 847-865-9433

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Napleton's Palatine Subaru

Overall Rating:

4.3 (out of 5)

84% recommend this dealer

271 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Always a good experience at Napleton Palatine Subaru.

Reviewed by elitelady24December 22, 2025

Always a good experience at Napleton Palatine Subaru. Each associate and management representative from all departments is professional, customer service oriented and efficient. This visit dealings with Dan Huff and Elena Rojas were exemplary.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

On my last visit Elena Rojas was so pleasant, helpful and

Reviewed by sandy.hollowayDecember 22, 2025

On my last visit Elena Rojas was so pleasant, helpful and thorough! All the staff are friendly and always greet everyone with smile.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

The work asked for was done correctly.

Reviewed by HillDecember 22, 2025

The work asked for was done correctly. However, when my husband picked up the car the headlights were moved from auto on to off. The seat settings were no longer set to our preferences. I do not understand why either of these settings needed to be changed by the technicians. The work was concerning a tsps warning light and spark plugs. Please let your techs know to leave the personal settings alone next time!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton's Palatine Subaru

Experience the difference at Napleton's Palatine Subaru. When it comes to buying a car, it's crucial to find a dealership that aligns with your values and exceeds your expectations. That's where Love Where You Buy ™ comes in. As your local Subaru Dealership, we pride ourselves on providing an unparalleled car buying experience for our customers. With hundreds of new and pre-owned vehicles available, and a reputation built on over 5,000 5-star reviews, it's no wonder why our customers love their experience with us and keep coming back.

Napleton's Palatine Subaru. Love What You Drive. Love Where You Buy™.

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