Gerald Subaru of Naperville

Collin was thorough with his explanation of the techicians report. Covered everything i asked to address. Wait time was an hour less than initially thought!

Labor costs seem high but they do a great job. I have not had car repairs for several years so perhaps charges are Normal for now.

Not pressured for sale, upgrades or add ons. Very professional interactions. Very patient with all inquiries. Customer put at ease and felt sense of confidence and rapport with sales representatives. No hurried atmosphere. No exaggerations. Just factual and focused. Well informed detail oriented sales team, Thorough and comprehensive explanations for vehicle comparatives and I posed many questions. Very personalized contacts throughout sales process experience Test track option so much better than roadway test in traffic Large inventory. Got a chance to wander in the lot before approaching the showroom to cruise the window stickers and become a bit more familiar with package options. Upscale feel and cleanliness of sales facility showroom and service bay. Thanks for the hospitality bar too. Dealer specific warranty already included. Very punctual and assistive for appointments on a tight schedule for us all. Above all, Subaru reputation and safety rating as a first time new owner of your brand. FYI, My immediate family has now purchased 3 new Subarus in the past several weeks for the same reasons.(2 out of state). Your team(s) exemplified a very welcome departure from any past car buying experience according to all 4 of us who are providing this opinion. Gave us confidence in the present and any future purchase. Your dealership is by far, not the closest to our residence however, we are happy to have chosen wisely. Expressly appreciate the effort to acquire the specific vehicle we selected even though it was distant from your very large facility. I can truly rate this as having been both a comfortable and pleasurable experience.