Parker Subaru

If you want your vehicle fixed right, DO NOT TAKE IT HERE!!! Last year I brought my car in for AC issues. They charged me around $1,000 to “diagnose”, recharge, and replace a couple seals. When I picked up the car, the tech casually says, “oh yeah, the AC makes a sound now.” When I asked what sound and why since it didn't make one before, he shrugged his shoulders and walked away. AC worked for a couple months, but by summer, it was barely cold again. Fast forward to early August, my car broke down. Because of a warranty on it, I had to take it to a dealership. While it was there, I asked them again to address the AC issues. I explained my concerns from last year and they acted surprised anyone would treat me like that because “they’re usually better at things like this”. They perform "diagnostic" work again and tell me that the compressor and expansion valve need replaced. I questioned why they didn't look at the whole AC system last year and they said since they recharged it and it held a charge for a "predetermined amount of time", there was no need to look any further. I asked what that time was, and they couldn't tell me. A few days later I got a phone call stating the parts were delayed and it would be another 4 days before my car would be ready for me to pick up. They had my car for a week and a half, and it cost me about $2300, plus they hand me a laundry list of other things they claim I’ll need soon that also totals another $4800. I took my car for a second opinion a few days after getting it back and I’m so glad I did! They told me the expansion valve that was just fixed is leaking, needs replaced and the AC needs recharged. When I called the dealership, the manager Andrew talked to me in a way that felt dismissive and patronizing. It felt exactly like the stereotype of a dealership trying to take advantage of a women, as stated in other reviews about this place. He also told me “Not to take what he’s saying the wrong way” and “your car is 9 years old with lots of miles on it” as if he was going to push me towards buying a new car instead. After about 15 minutes of this he finally said they would make an appointment to look at my car again and only after stating my husband would be the one to bring it in, his tone changed, and they would make it right, it would be at no cost to me. Yesterday, my husband dropped the car off at 845 for a 930 appointment. They asked if they could keep it through the afternoon to check the AC in the heat, not a big deal. We didn’t hear anything from them all day. At 3pm I finally called, and the guy on the phone said they were still working on it. Why schedule an appointment if that time doesn't mean anything? I figured they would have looked at things at the appointment time and then come back to check it during the heat of the day. About 20 minutes later I got a call from Joe, the service advisor, and he confirmed what the other place told me. It was indeed leaking at the expansion valve and after he spoke to Andrew, the story changed. If I pay for the part, they are willing to cover the cost of labor. That is not what I was told when I spoke to Andrew and why should I have to pay AGAIN for what you said you fixed?! It's literally a guessing game with these people. They just throw parts at a problem and hope it sticks, charge nearly double other shops in the area, don’t back their work like the promise, and waste your time. When you raise concerns, you don’t get answers, you get excuses. Over this past weekend I discovered they also broke my cabin air filter. I have been using a carbon air filter for years without issue, but they stated it was most likely causing the airflow issue. The included a photo of it broken in the inspection sheet. I had to replace it after seeing the photo, and it was shoved into place so badly, I had to rip it out in pieces. Another example of their sloppy, careless work and lack of accountability.

In 2022 I purchased a new Subaru Forester from Parker using salesman Jeff Yates. Jeff was "non-pushy" and very knowledgeable regarding Subaru vehicles. Having had such a good experience with both Parker and Mr. Yates I just returned to buy a 2025 Forester. And this is from someone who usually hates the car buying experience.

I give this dealership, a 1 review. I bought my van from you about 2 mos ago and still having issues with the car that you are refusing to fix and say that there is nothing wrong with the car and say that they do not know what to do because it is a Chrysler then why are you selling it. 1. it runs rough on start you can hear it, and then 2, when it's idling it is still running rough. But the Mechanics "claim" they cannot find what is wrong and say it's just me. WRONG!!! again, you can hear it and feel it running rough. Then 2, something is wrong with the Deardorf whatever that is, you finally acknowledged that, but still have not fixed it, now I have to go to a real Chrysler dealership, to try and get this fixed and spend more money, WHEN YOU sold it to me, and they still refuse to try and make this all right. Then still proceed to charge me.