Larry H. Miller Subaru Boise

Not sure where to begin with my experience. I gave the dealership the opportunity to make it right. Purchased three vehicle vehicles within a year and all three vehicles they managed to not do the financing paperwork correctly and/or managed to shred documents causing us to have to re-sign documents. Along with misinformation between bank and dealership that had to be corrected. I could understand once, but not three times. Car wash was not working properly upon delivery, causing thick water spots On vehicles that had to be cleaned. Incorrect information provided on rental program for Solterra. In all the vehicles and dealerships I’ve went to over the years I’ve never had an experience like this.

Complete service done efficiently and timely. Car drives like new again. Mileage is much improved. Thanks, Doug A. for a very professional job.

I had to bring my Subaru Outback in because of an oil leak that was going to be covered by the extended warranty. The repair was $4,000 (but covered) on a car that is only 3 years and 2 weeks old and has 50k miles on it. I picked it up after hours and the same warning light that I brought it in for is still on stating 'low oil level'. They had the car for seven days. I'm disappointed that for a $4,000 repair and keeping the car for an entire week that they can't get the problem fixed or were too lazy to reset the 'low oil level' light. So, now I have to drive it all the way back to the service department after work tomorrow. Additionally, they didn't even call when the car was ready; I had to call the service department to ask for an update after 6 days and was told 'Oh yes, the car is ready now.' I would have hoped they would call me since I'd been without my car for almost a week.