Stivers Subaru

James Smith and Tony Nguyen could not have been more friendly, helpful and honest at Stiver's Subaru. We located the car we wanted on their website, sent a contact request and James took care of the rest! From the hostess who greeted us, to the prep and parts department (special order license plate frame), to the financial paperwork, our experience could not have been better! NO SPECIAL COVID FEES! Seriously, give Stiver’s and Subaru a second look. They are awesome - just an overall great dealership and most awesome automobile. Just what you should be able to expect when you buy a new car.

Sales staff were rude and abusive. I was told by David Montgomery that his 4th grader could understand a form he sent to me, in which I was asked to initial a line that listed an amount and rate with NO explanation or context. John Mead yelled and hung up on me AFTER the car purchase when I tried to solve a problem with getting a tag that had not come in the mail from the DMV as he assured me it would. When I went to the DMV 2 weeks after the temporary tag expired, I discovered the title clerk mishandled their responsibilities which resulted in having to take a day off from work to sort out and repair. All this despite my having asked for instructions from Jon Mead the day after the car was delivered to me. He assured me that the title clerk had taken care of all taxes and fees and that I simply needed to be patient and wait for the tag to come in the mail. I was mistrustful of his impatient tone when I asked for clear instructions and my senses turned out to be correct. When I confronted him on the day my temporary tag expired and reminded him later about his reassurances, he blew up on me and hung up the phone. The staff here are incompetent at best and in my experience treated me abusively. I was shocked at how my experience in no way lived up to the "Subaru Love" slogan. Great Car....terrible experience with John Mead, sales and David Mongomery, finance sales staff. In my case, all they seemed to care about was the sale and were hostile when I tried to politely work out the things they were unclear. Later, I realized the hostility was to dismiss me due to botched responsibilities on their end. Do yourself a favor and drive a little further to the next dealer. It was a nightmare experience and I resent having supported their business. I would not have bought a car from them if I had any clue as to how they behave. All they seemed to want was a sale. I am looking forward to the day we can buy off the internet so that we don't have to deal with people like this again.

Stivers Decatur Subaru wrecked my car. I've been coming to Stivers Decatur for nearly 5 years. I bought my car here and brought it in for all routine service appointments for the last ~5 years. Took my car in for a routine oil change and alignment, left in a loaner because an employee hit my car (which was being driven by a service tech test driving for proper alignment) causing major damage to the rear driver side quarter panel, passenger door, wheel well, side skirt, and wheel. Stivers has completely lost my trust. After wrecking my car, to add insult to injury, they handed me an invoice! LOL. I had to pay for the alignment that may be off again because your employee hit my car! Talk about quality customer service. You wreck my car and then ask me to pay. I graciously obliged. But I will never return to Stivers. WARNING: Stivers is not a quality establishment with which to do business nor do they care about their customers.