820 Atlanta Rd
Cumming, GA 30040

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Sales: 678-341-4200

Used Cars: 678-341-4200

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Troncalli Subaru

Overall Rating:

4.4 (out of 5)

90% recommend this dealer

443 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

You'd think a Subaru dealer tech could perform a basic

Reviewed by Brett SApril 17, 2025

You'd think a Subaru dealer tech could perform a basic service properly - but apparently not this one. After specifically pointing out the coolant overflow bottle was empty after the last service (on a 2021 Outback XT with 30k that was serviced exclusively at this dealer), they still didn't top it off. Before leaving my wife checked it & went back into the service advisor to tell them - they took the car back again but it's still empty. Absolutely ridiculous! They also unplugged her dashcam & left it that way - did the same thing on the last service for my 2024 Outback Wilderness there too. And nope, they didn't check the coolant level on that one either. Once could be a fluke, this is a pattern & it's not incompetence - it's deliberate. The service advisor had an attitude when she pointed out the empty coolant overflow & asked that they make sure it was service when arriving, and didn't come get her when it was ready - another service advisor handled it 30 minutes after the car was actually finished. That was deliberate too. I'm a long term Subaru owner - in the last 20 years we've purchased 6. I've never seen service this poor, management needs to clean house there.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Hi Brett, that is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with your best contact information.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I purchased a 2023 Forrester Wilderness for my wife from

Reviewed by Mark Nazemzadeh from Milton, GeorgiaOctober 25, 2024

I purchased a 2023 Forrester Wilderness for my wife from this dealership a while back. It was the car of her dreams. The smile on her face when we left the dealership was worth every cent that I paid for the car. She has taken care of this car as if it was her very first vehicle. About three months ago, she took the car to the dealership for a routine oil change. Upon her return home, she noticed a strange noise coming from the driver seat. At first, I attributed the noise to the normal breaking in of a new seat. However, after a few days, the noise became much more pronounced. She returned the car to the dealership to investigate the problem. After a couple of days of keeping the car, she received a call indicating that the problem was solved. That turned out to be a lie. On her drive back home, the noise was still there. She returned the car for the second time. This time, they kept the car for nearly a week. They assured us that the problem was really solved this time, yet another lie. The car has been at the dealership for the third time. This is day 10 and still no resolution. I have written to both the general manger and the service department about this issue, all in vain. They have not even had the courtesy to contact me. This is what I have received from this dealership for my purchase, lies and incompetency. Mark Nazemzadeh The owner of a 2023 Subaru Forrester Wilderness

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hello Mark, that is not what we like to hear. We would welcome the chance to discuss it with you. Please email Jennifer Cope at jtcope@troncalli.com with your best contact information.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great team and friendly atmosphere.

Reviewed by starenergyOctober 09, 2024

Great team and friendly atmosphere. Very knowledgeable and professional. Thank you Regi and Mark for taking care of us and my wishes!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Troncalli Subaru

Thanks for shopping Troncalli. Voted #1 in Sales and Service Satisfaction by Subaru Customers in the Atlanta area. For 3 generations we have been serving the needs of the community. Whether new or pre-owned vehicles service parts or collision the Troncalli Auto Group is where customers send their friends. Inventory is growing daily. If you find a better deal on line or in print for any new Subaru bring it to us and we will beat it. No hard sell no pressure just the best deal available and the treatment customers have been experiencing for over 50 years. Troncalli Auto Group received the DealerRater 2019 Consumer satisfaction award and is where friends send their friends!

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