Bert Smith Subaru

If I could give a zero I would give a zero but there is no option. I suppose the only reason I would give a 1 is because the gentleman did try to help me as much as possible. But this dealership sold me a LEMON!!!!!! DO NOT buy from these people!!!! I bought a Jeep Grand Cherokee 2018 from them and as soon as I got home the check engine light came on. I then took it to AutoZone and had them read the codes to cover my basis just in case the dealership tried to tell me something else. The guy told me at AutoZone that they turned off the check engine light. So to make a long story short I needed the EGR valve replaced which they agreed to fix after much much complaining. After getting it fixed I then took it home and what do you know my check engine light came on again. I took it back to them and they sent it to the Jeep dealership and they told me it needed new engine mounts and valve cover gaskets. Which was about 5 grand in work. They refused to allow jeep to fix it, meanwhile my car has been in the shop for about 3 weeks at this time. So after much much complaining again they agreed to fix the Jeep but they wanted to fix it at their shop because it was cheaper labor which I understand. But I don't TRUST their mechanic and I was backed in a corner because I had already installed the interlock device onto my car and put insurance/registered my car and wasn't working with much money. So they fixed the car but meanwhile the whole time my complain was that the engine was taking to long to start and I wanted them to fix whatever that problem was. The guy told me that it was probably the fuel pump and that I could let the warranty company fix it once that kicked in. So I was going to try to get the fuel pump fixed but before I could even wait for that my car broke down after 2 1/2 weeks after it got fixed for the 3rd time. I took it to the Jeep dealership and they told me its the power control module. I was under the impression that the warranty i purchased through them would fix this. After my car sitting at the dealership for almost 3 weeks I found out that the warranty does not cover the PCM and that it's going to cost me $1900 to fix. I then went to Bert Smith and talked to them to see if they would help and of course they said no. I have had the car for 3 months and out of 3 months I only have driven the car 3 1/2 weeks because it's been in the shop the rest of the time. I purposely went through a supposedly reputable dealership so that I could avoid this from happening. I wish I would of just went to a buy here pay here I would of been in a lot better position. I am currently contacting lawyers and the news about this. They totally screwed me over! Again DO NOT go to this dealership!!!! I am totally disgusted at how they treated me especially after I told them that my wife just got out of the hospital after being in the for 3 weeks and nearly died and now she can't go back to work and I can't afford to get my car fixed. So now I totally screwed! And they DONT CARE!!! If they did they would try to make this right.

Johnny Hense is a fantastic sales rep. He found exactly what we wanted in our Subaru. Also, he made it simple and quick to close the deal with no surprises. He is very knowledgeable and explained everything clearly. He went above and beyond!

I am a beliver in Bert Smith Subaru Management was awesome and Iman Bageri went beyond to make me comfortable in my purchase very knowledgeable man. And a true gentleman.