21300 Northwest 2nd Avenue
Miami, FL 33169
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 8:00pm |
| Sat | 8:30am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 6:00pm |
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Overall Rating:
3.9 (out of 5)
87% recommend this dealer
242 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Worst lease experience ever at Subaru NORTH MIAMI.
Worst lease experience ever at Subaru NORTH MIAMI. What we agreed to was not what ended up on the contract. We didn’t even receive any paperwork or receipt until a week later, when we finally noticed extra charges and had to go back to the store. Only then did the finance guy, Kelvin, give us a breakdown of what he charged. Here’s the problem: they told us the down payment never includes fees or the first month’s payment. That is not how most leases are explained. Usually, the total “due at signing” covers your first payment, fees, and any down payment you choose. But here, they twisted the language to make it seem like we owed more than what we had agreed to, and none of it was explained clearly upfront. Kelvin acts friendly and makes it seem like he’s giving you “free” maintenance or bumping you to a better tier, but in reality he just keeps adding charges. When we went back to the store manager (the same person who made the deal with us), he said he had nothing to do with it because “finance is up to Kelvin.” Basically, no one takes responsibility. This place hides information, changes numbers, and tricks customers into paying more. Leasing here felt dishonest from start to finish. Avoid Subaru of North Miami if you don’t want the same nightmare.
Dealer Response
Ana, Thank you for taking the time to provide such a detailed follow-up. I want to assure you that your feedback is taken very seriously. It’s unfortunate to hear about the concerns you’ve raised regarding the terms discussed, the charges, and the communication throughout. It is truly important to us that every customer feels clear and confident throughout their lease experience, and I recognize from your message that this was not the case for you. I would appreciate the opportunity to speak with you directly to address your concerns and answer any remaining questions. When you have a moment, please reach out to vivianausme@lithia.com with your preferred contact information and method, I will reach out to you as soon as possible. Thank you again for your feedback. I look forward to the opportunity to connect with you. Thank you, Viviana Usme - GSM - vivianausme@lithia.com
Maximum rating = 5
They quoted a used car on car guru and then when we got
They quoted a used car on car guru and then when we got the final price it was 40% higher. GM said that’s how they do business. That’s price gouging and false advertising. I’m reporting you to Florida AG.
Dealer Response
I'm sorry to hear about your experience with the pricing discrepancy. We strive for transparency and fairness in our dealings.. Please reach out directly if you'd like to discuss this further or have any questions. Thank you, Viviana Usme - GSM - vivianausme@lithia.com
Maximum rating = 5
Great service, professional, courteous, attentive, no
Great service, professional, courteous, attentive, no pressure. Salesman Miguel and sales manager Gabriel went above and beyond my expectations.
Dealer Response
Xavier, we're delighted to know that Miguel and Gabriel exceeded your expectations at Subaru of North Miami. Thanks for sharing your experience with us! Travel safe and come see us again whenever we can next be of service.
Maximum rating = 5
Our sales staff is trained to greet you with a hassle-free approach and work with you. No one is going to feel pressured when buying a car at Subaru of North Miami. Once you are a Subaru owner, you can stick with us for all your service needs. Our expert staff is here to make sure your car always runs like it did the day you first drove it home. You are not going to be tricked into getting fixes you do not need. That is just not how we do things at Subaru of North Miami.
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