Ourisman Tri-State Subaru

Great job by mark ilove my new car they made everything easy sticker was higher than expected

I went in to have some air put in my tire- an hour later they insisted I had a slit in my tire and all 4 tires needed replacement. The tire has had a slow leak since the day I bought the car 3 years ago. I replaced the tires, had an alignment and then was told I needed new brakes. The care has 25,000 miles on it. Ever since they bought out Matt Slap when I go in they try to rip me off. I am looking to purchase a 26 but not from them and that is a shame because I bought my last 3 from them. My rims are totally scraped up and I need to buy new ones due to the bad workmanship. Do not go here they will rip you off!!!

We are very happy with Subaru's, this is our fourth Forester! We started buying Subaru's when this was the Matt Slap franchise and were always happy with the experience. With Ourisman there were differences: - They do not list contact information or even a roster for sales people on their website. We have a salesperson we really like doing business with (Laura Hart-Siano is awesome). I had to figure out how to contact her privately to know if she even was still selling Subarus at this location and only then was I able to establish a conversation with her. This took a significant amount of time on my part, that could have been avoided by the dealer. They had it set up so that not even the Matt Slap email address would forward to the new one. I also found that the managers did not care to negotiate and instead are trying to use a Carmax-like model. With this I felt my trade was undervalued when compared to online resources I used and Subaru's GAURANTEED trade in value from the My Subaru app. I was finally able to get to a place where I was comfortable but felt a bit under appreciated as the dealer was making a profit on both sides of my deal (Our trade in was listed on the website for about $9K more than we were given). We also found finance options were lacking and high. I knew going in that my credit union would have me at 3%...the best Ourisman could do was 6 and change. We have excellent credit...that's ridiculous. I financed at the 6 ish and then refinanced a week later with my credit union...again more work for me. I'm also not clear as to what our 'perks' are for buying a certified car there. A hard copy of that information along with the certified warranty would have been nice. Overall happy with the car, love the sales person, dealer was not special.