Schaller Subaru

My name is Mark Staves. My wife and I were driving home when the engine light on our car went on. The car is a Subaru Forester 2014. Took the car to Shaller Subaru in Berlin, Connecticut Patrick Conniff, the service manager was courteous knowledgeable check the warrantees did the analysis what there should be done, come to find out the transmission valve body was defective. It was actually after 3 o’clock in the afternoon, but he still managed to get the car in the part was on a shelf had the part put into the car and we were on our way by 5 o’clock at no charge, because he checked and made sure that the warranty was still in place for that part even though the car had 130+ thousand miles.cannot say enough about quality of service in which Patrick provided. Best service agent I have worked with.

I recently helped my mom purchase a car after the loss of my father. We were met by our salesman Ray Colello at the front door. Ray showed us the line up and we test drove two cars. One of the cars had only 15k miles, was certified pre owned, and came with a 100k drive train warranty along with the remaining portion the 36k bumper to bumper warranty. It was the last day of March and he wanted to end his month with a sale and he let us know it. We informed him that we were ready to buy a car that day. We also informed him that we wanted to negotiate a fair price and we were not interested in extended warrantees. Ray was excellent in every way. He was patient, he understood and was able to explain all the options and features. Most importantly, he was low pressure. We negotiated a price after very little back and forth and got to a price we were comfortable with. In comes Lisa Samenfink. She was awful. She was pushy, aggressive, confrontational and generally nasty after being told that we were not interested in the extended warranty a minimum of three times. I explained that my mother is 79 years old and will probably average 5k miles per year and that she would be interested in buying a new car in 3 or 4 years. I had to threaten to walk out on the deal after spending 3 hours with Ray putting the deal together. Great car, fair deal, excellent salesman.............Lisa not so much.

I have been waiting 2 days for some to call me back to set up appointment for trade in value assessment and financing. Time to go elsewhere.