Autostar Subaru of Silverthorne

I bought a car from Autostar Siverthorne about 6 weeks ago. I should have stopped the process before I bought the car. I bought the car online and over phone calls. I have done this before without a problem. When buying something online and through phone communication I expect my questions and concerns to be answered truthfully. My first concern was the tires. I asked several times about them. In the pictures it appeared they had a lot of wear on them. I voiced this several times and was mislead by staff that they were good. I live in snow country and need good tires. I have since bought new tires. When I was signing the e-paperwork I accidently signed a$3000 service contract, which I NEVER authorized (it was never even presented to me). I tried to unsign it and that was not an option. I immediately called the dealership and spoke to Nathan about it and he was very dismissive. I had talked to Nathan about a different warranty service which I did authorize and it was under $1000. I was able to get the contract canceled, but they charged me a $85 finance charge!!! My salesperson, Mike, delivered the car. The car had a little over 2000 more miles on it then the advertised mileage. I'm about 240 miles from the dealership. I never did get an answer about that discrepancy. I signed some paperwork with Mike when he delivered the vehicle. He gave me the wrong copy of a couple of documents, which the dealership immediately overnighted me new documents to sign, which I did and returned. I still haven't received my copies even after several requests to have them sent to me. My salesperson also told me that the vehicle had a "180" service done on it when they got the vehicle. Why isn't that shown on CarFax? I asked, still don't have an answer. When I got the car it showed 75% oil life left (because of the extra 2000?). I have contacted the sales manager about all of these issues some things have been answered, but most haven't. In fact the last message I sent him ( at least a week ago) asking about the $85 finance charge., still hasnt been answered. Last time I looked still no service record on Carfax (the tires I purchased are there). Needless to say, I would not recommend this dealership. Maybe the in person experience is better. I'm the person that buys a new/different vehicle every 2 or 3 years, so I have experience in buying vehicles. This has not been a good experience.

Love my new Subaru. Great staff and excellent experience. They go above and beyond. Thank you Autostar Subaru.

In love with my Subaru!!! This was easy and smooth process. I would definitely recommend anyone if they are looking to get into Subaru!!