Mike Shaw Subaru Greeley

I’ve now tried twice to have my Solterra EV serviced at Mike Shaw Subaru in Greeley, and both times were—let’s just say—character-building experiences. I realize other Subaru dealerships are farther away, but honestly, if their service departments are even slightly better, it would be worth the extra miles and gas (or electricity). Visit #1: The glamorous 5,000-mile service with just a tire rotation and inspection (remember, it’s an electric vehicle). I made an afternoon appointment, waited over an hour, and when I finally got back into my car, the “Maintenance Required” message was still happily glowing on my dashboard. The technician had three jobs: inspect a basically new car, rotate the tires, and reset the maintenance indicator. Two out of three isn’t terrible if you’re flipping a coin—but it’s not great for a service department. Apparently, there’s no final check to make sure the service work was completed accurately. Visit #2: Another technically challenging tire rotation at 10,000 miles, but this one didn’t even make it to the “service” part. When scheduling online, I noticed every single time slot for the entire week was wide open—like a buffet of availability. Odd, but okay. I booked another afternoon slot, showed up, and the good news was that they knew I was coming. Bad news: after over an hour of waiting for just another tire rotation, they had only managed to move my car into the shop. I finally gave up, told a service advisor I had to leave, and escaped through an open bay door. No apology, no “let’s make this right,” no offer to reschedule at a less-busy time. Just me and my unrotated tires driving away in disappointment. It’s been over a week, and still no follow-up from Mike Shaw Subaru. Eventually, it dawned on me: they don’t actually adjust their schedule based on workload, number of customers ahead, or how many technicians are available. Every time slot is always open! It looks great online, but it’s basically an illusion, like those medical offices where your “appointment” means you get to wait longer in a smaller room. If you’ve read this far, you probably already know where this is going. I cannot recommend Mike Shaw Subaru in Greeley for service. If they can’t complete a 5,000-mile service correctly or within a reasonable amount of time, I wouldn’t feel confident trusting them with anything more complicated.

Very pleased with the service we recieved , everything went smoothly and was the proud owner of a newer Nissan in 3 hours .

Frank was my salesman; he was very knowledgeable about Subarus and their features. Frank was a delight to work with because he was not pushy or overbearing.