Heuberger Motors in Colorado Springs including address, phone, dealer reviews, directions, a map, inventory and more

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1080 Motor City Dr
Colorado Springs, CO 80905

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Sales: 719-866-6411

Used Cars: 719-387-4502

Hours Toggle

Sales Department

Sun Closed
Mon 7:00am – 9:00pm
Tue 7:00am – 9:00pm
Wed 7:00am – 9:00pm
Thu 7:00am – 9:00pm
Fri 7:00am – 9:00pm
Sat 7:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Heuberger Motors

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

131 out of 158 people said they would recommend this dealer

1 (out of 5)

SERVICE

Reviewed by PAUL CHONG in COS, COJanuary 21, 2021

I would never tell anyone to do business with this dealership. Just took my 2018 Outback in because the power passenger front window switch would not work on the driver side door. Instead of someone taking the 10 seconds to reprogram it they had the car for half a day and charged me $200. The absolute worse way to treat a customer. NEVER DO BUSINESS WITH THESE PEOPLE.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Poor customer service and leadership their focus

Reviewed by Will in Denver ColoradoAugust 13, 2020

I have used this dealership in the past for multiple purchases due to having had a great salesman. I can honestly say times of changed in dealing with this dealership and not for the better. I had hoped my family would have a life long relationship of buying vehicles from this dealership but the manager I dealt with and the General Manager, through their actions, guaranteed that my business will be going to a dealership that values customers and customer service and isn’t looking to make every last dollar, which sally wasn’t the case when I purchased my first two vehicles from them. A deal was in place to purchase a vehicle and the deal itself was a solid deal. Extra add ons were being done. While in the process of this, a hail storm occurred. I received a call from a salesman who advised there was a situation. I got 7 terrible photos the next day from the manager who I had been dealing with primarily. The car hadn’t been washed so I had no real idea about the damages but 7 photos was alarming and at that point I was not comfortable buying a “new”’damaged vehicle. The dealership wanted me to take the damaged vehicle but I had no interest in taking a damaged vehicle paying the amount of money I was paying. New means new and damaged is not new. The dealership began to work with me for an alternative purchase. The vehicle specifications I wanted were not readily available and so I inquired about trying to get a 2021. What I wanted would come in by September and I agreed I could wait. While discussing the deal I asked if it would be possible to get 0 interest. I was advised the dealership does not set the interest rates and chase Subaru finance does. The manager gave me the number and told me to try. After numerous calls I reached someone who reached out to the dealership to advise of my inquiry. Apparently this made multiple people upset at the dealership. I was called by the manager on 8/10/20 and he began to go over the deal on the 2021. He fundamentally changed the deal lowering my trade in by 500 as he said it’s another month having passed. I have no control over that as the vehicle that matches my requirements wasn’t in until September and the trade in was not being utilized. I was quite upset about this as the vehicle is not being used by me since it was being traded in. At that point I asked for my deposit back and a shouting.match ensued with the manager who told me we had an oral contract on a recorded line and since the dealership had done work on that vehicle I wasn't getting my deposit back. I advised him the purchase was for a new vehicle not a damaged “new”. vehicle. This didn't sit well with me and I advised I would look at reporting this matter to the state since my deposit was being held without cause. Within 5 minutes of sending that email a general manager called me. He was rather rude as when I asked him if he wanted to hear my side his reply was I don’t care what your side is. I’m the GM and have beee so for 33 years. I will be giving you a refund and do not use our dealership moving forward which didn’t need to be stated as I will no longer look to utilize this dealership again before he said that. This dealership clearly does not treat their customers like they’re building a book of business anymore but rather as a dollar sign. The GM clearly in this case shows what customer service means to him with this interaction. I received what amounted to spam emails from the manager wanting to help me purchase vehicle while I was in the process of working with him to try and do so, further illustrating the lack of awareness, care, and customer service one would expect from a business. I would’ve rated the manager a zero if I could as when the deal was working well, he was tolerable. The moment the deal began to go sideways, his attitude and demeanor were greatly lacking

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Bought another from Heuberger!

Reviewed by Rscottcolorado in Cascade, COMarch 29, 2017

I just purchased my 3rd car in 2 1/2 years from Heuberger Subaru. I had a great experience and got the best price in the NATION! John Busse was awesome, and the entire process was smooth and stress free. I LOVE my new WRX!

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Heuberger Motors

Family owned and operated since December 1970, we have earned numerous customer satisfaction awards from Subaru and continue to strive for a truly exceptional experience every time a customer comes to visit us.

Heuberger Motors is a stand alone Subaru dealership located in Colorado Springs, CO, just about 45 minutes from south Denver. We carry one of the largest New car and Pre-owned inventories in Southern Colorado, our volume pricing philosophy gives you a great price the first time, to save you valuable time. This has helped us to become the largest Volume Subaru dealership in the United States since 2007.

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