Subaru Sherman Oaks in Van Nuys including address, phone, dealer reviews, directions, a map, inventory and more

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5747 Van Nuys Blvd
Van Nuys, CA 91401

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Sales Department

Sun 11:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 5:30pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Subaru Sherman Oaks

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

12 out of 14 people said they would recommend this dealer

1 (out of 5)

Brake Lamp Switch Recall

Reviewed by BK in West Covina, CAAugust 16, 2019

Finally got home at 927pm after a 215pm appointment. Oh ya and they still didnt fix the recall issue. Everyone there was brain dead or something. They first said someone spliced into it. So I asked them to show me. After cutting some zip ties away i shined the light again and asked where the splice was that they were talking about. Oh amazing the splice just disappeared lol. He kept saying the harness was tampered with so I asked to unbundle harness while still connected and show me. Sure enough the harness has complete connection and no wires tampered with. I had him trace the aftermarket wiring straight to the battery finding no splicing what so ever. So removed all aftermarket wiring and disconnected it all so they couldn't use that excuse no more. They replaced the BLS but for some reason couldn't figure out how to set it. In the end they used some stupid excuse saying every car is different some accept changes and others dont. Rofl. A bunch of xxxxing amateurs there. Dont ever go there guys. As a licensed aircraft mechanic myself (#3774519) I was not impressed with any of their mechanics or technicians there even the guy who introduced himself as the shop foreman. Share this post and pass along the word to other Los Angeles Subaru folks to save them this grief. I've had much better service from guys who are much more knowledgeable at Puente Hills Subaru.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

1 (out of 5)

Poor customer service

Reviewed by Cecile tuanquin in Panorama CityMay 18, 2018

First when you go there to have your car serviced no coffee, no hot chocolate.but most of all they are going to make you wait for an hour and half for shuttle service to pick you up.youll xall them 5x to follow up on shuttle service and still they would make you wait on the phone and forget about you. I feel sooo frustrated.never go there

Customer Service 1

Buying Process 2

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Exceptional Service

Reviewed by Mary Ann in Van Nuys, CaliforniaDecember 19, 2017

I had a service appointment and was attended promptly by Peter. I didn?t have to wait long for a courtesy car to drive me home while my car was being serviced. Peter kept me updated on the service being done and approximate time it will finish. Then he promptly arranged for a car to pick me up from my house back to the dealer to get my car. Very efficient! All the staff are friendly. My car was washed and clean when I got it. As always, I received Exceptional service from Subaru Sherman Oaks service center.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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