Ken Fowler Auto Center in Ukiah including address, phone, dealer reviews, directions, a map, inventory and more

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1265 Airport Park Blvd
Ukiah, CA 95482

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Hours Toggle

Sales Department

Sun 10:00am – 5:00pm
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 3:00pm

Reviews of Ken Fowler Auto Center

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.7 (out of 5)

2 out of 6 people said they would recommend this dealer

1 (out of 5)

Terrible Dealer

Reviewed by DougXPO in Healdsburg, CAMarch 14, 2021

I went in on a Sunday to purchase newer vehicle (2k miles) that I saw on their website. I agreed to pay full price. When I told them that I was paying with a personal check, the salesman excused himself and return few minutes later claiming that they could not take a personal check and that I would have to get a cashiers check. He promised to deliver the vehicle to my door detailed and with a full tank of gas. It was disappointing, but I agreed. I was excited with the truck, so I felt it was work taking some time off work to do the banking portion of the deal. I thought it was also a good gesture to have the truck delivered, since I lived I hour away. When signing the paperwork, the ‘financials employee’ was surprised with the idea that they would not accept my check, claiming they could simple wait until the check clears or do credit check (My wife and I both have credit scores over 800). It was at that point that I felt that realized that their policies may differ based upon the skin color of the customer…but I thought…they make good on the truck this could be overlooked. I procured the cashier’s check the next business day then called the salesperson to arranged an exchange (check for truck) with his driver and my father-in-law. I went back to work. After the exchange my father-in-law called me to let me know the truck had arrived, but the truck was not detailed and the gas tank was on empty. I texted the salesperson immediately. He said this should not have happened and he would have a gas card sent to me in the mail. Several weeks go by with no gas card. I called Ken Fowler Auto. I spoke with a salesperson who said he would check it to it and call me back. He never did. I called…same salesperson put me on hold…hoping I would go away. I did not. When he finally returned to the call, I asked to speak to his manager. He put me on hold again…returning to tell me the manager does not have time to speak to me and hung up.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Terrible service

Reviewed by Danielle Mercado in WILLITS, caMarch 03, 2020

You guys lied to us over and over about parts being available. Made my husband miss multiple days of work for nothing. And after 6 months still haven't fixed the problems that you promised when we bought the truck. Worst service I've ever experienced. I'm literally shocked how terrible you guys are because people seem to like your dealership Click to Copy

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Don't buy from here

Reviewed by Codi Aberle in WillitsNovember 13, 2018

After my mom and a few close family friends bought a Subaru here, we thought we were in good hands purchasing our brand new Crosstrek a few months ago. After issues with the brand new tires that they refused to do anything about, tons of software issues with the media player in the car that haven't been resolved, and refusal to fix a dent because that particular location "isn't part of" the complete bumper to bumper warranty with dent removal package that we paid a fortune for, and a few other issues, it has been one of the worst decisions we have made. Shame on you, Fowler. For being in a small town full of loyal customers, your customer service sucks

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

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