Stevens Creek Subaru

The guys do not return my money for cancelled maintenance plan which was cancelled half year ago. Probably they are just incompetent, but over time it looks like they have an intention to just steal the money. Around 20 calls and emails lead to nothing - their answer is "call later", "we will try", "we will call you back"(it never happens), "there is no one here" and so on. They say whatever but do not return the money. This is an expensive lesson for me to avoid doing any kind of business with people like that, and don't just trust an agreement.

Sales Manager Andreas raised his voice on me while challenged on a simple fact. His own staff told me that I could pay op to 2K in Credit Card and the rest with Cash for down payment. But while finalizing my purchase, Andreas refused to take 2K in CC but just the cash. He insisted its their policy whereas I was told by his own associate otherwise. Instead of checking with his associate he raised his voice. That turned me off and I left immediately. I went to Fremont Premier Subaru the next day and made my purchase, using the same downpayment method. Andreas is not a polished sales manager, avoid him. There are way better options for you out there. BTW Fremont Premier Subaru not only matched the price, they gave a little more discount. Their courtesy and manner of treatment is way above these guys in Stevenscreek Subaru.

Efficient use of time, even on busy days, quality repairs, advisement of potential problems, very nice facility, great customer service.