17801 Gale Ave
Rowland Heights, CA 91748

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Sales: 855-826-8449

Used Cars: 855-826-8449

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun 8:30am – 2:00pm
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Puente Hills Subaru

Overall Rating:

4.1 (out of 5)

85% recommend this dealer

290 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Puente hills subaru received possession of my 2022

Reviewed by Abe K November 26, 2025

Puente hills subaru received possession of my 2022 Subaru BRZ , had me sign a sales contract to purchase my car and than when it came time to pay me for it they said we will pay you once the title transfers to their name within 3 to 5 days. Prior to taking possession and receiving our signatures for the sale of the vehicle not once they mentioned the delayed payment. We have been chasing them for the payment for over a month. They avoid us no one return our calls. The sales woman/title clerck Daisy intially chased us to bring the car in , now will not return any of our calls. General Manager will not call us back . They advertised our car for sale the next day and within few days they sold it for a large markup and still failed to pay us. How were they able to transfer title to the new owner and claim they are waiting on DMV paperwork. Over a month later we are having to file complaints with the authorities trying to resolve this. As a repeat customer we are extremely disappointed. The Bakhtiari group ( Oscar and Brian )owns that dealership and the employees will block all attempt to reach the owners. Avoid that business. DO NOT TRUST THEM AT ALL

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Service department was very friendly and helpful.

Reviewed by Emily July 17, 2025

Service department was very friendly and helpful. I had a free car wash. They also find someone to teach me how to use my google map from my iPhone and have my iPhone connected to the car. I appreciate their patience and kindness.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We appreciate the kind words. We do our best to help everyone.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Carlos Cerna helped me pick the right vehicle for my

Reviewed by crutchyJune 06, 2025

Carlos Cerna helped me pick the right vehicle for my needs. I wanted something big enough to haul around the family and materials for home projects yet still small enough to fit in the garage. We test-drove 3 models with some great features I wanted and some I didn't know I wanted. Carlos did a great job explaining the different features in each model and got me a great price for the one I wanted. I'll be coming back to him for my next car.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Puente Hills Subaru

Puente Hills Subaru is proud to be recognized as a recipient of Subaru’s coveted Stellar Subaru Dealership award — a distinction earned by only a select few dealerships nationwide. This honor reflects our unwavering commitment to customer satisfaction, our outstanding Service Department, and our ability to keep the right parts in stock when our customers need them most. Conveniently located in the heart of Southern California, Puente Hills Subaru combines competitive pricing with one of the region’s best selections of certified pre-owned Subarus. Whether you’re here for sales, service, or parts, we’re dedicated to delivering an exceptional experience every step of the way.

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