Puente Hills Subaru in Rowland Heights including address, phone, dealer reviews, directions, a map, inventory and more

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17801 Gale Ave
Rowland Heights, CA 91748

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Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Puente Hills Subaru

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

194 out of 209 people said they would recommend this dealer

1 (out of 5)

Simple Oil Change Service - Gone Really Bad

Reviewed by MCovina in Covin, CAJune 11, 2021

5/22 bad oil change $230;leak upper left side engine; oil sprayed radiator, under hood; oil filtered-double gasket, wrong filter; returned twice to fix $2500 est.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Bad service experience

Reviewed by Jaime Vasquez in WhittierApril 03, 2021

Took my car for service and later they came to tell me that the technician stripped two lugs from my wheels. First they were going to send someone to buy them and compensate. Later they walked me inside the shop to explain their mistake. The manager service advisor pretty much told me that I had to get it repaired because they didn't had time. Then I noticed my front plate was bent. This place is bad. On my way to the shop to buy my lugs, I heard noise coming from my front wheels. Did not ask the guys to check it out because subaru at puente hills was the last one to work on the car. Took it back to the dealership and John was kind to take care of it. They inspected the car and told me again that 2 lug nuts were "stripped" even though they were brand new. They never fixed my car and had to get my car repaired at a wheel and tire shop and it cost me $700 for their incompetence. The next morning I went to talk to Mr. Pintado the service director about the issue with my car. He brought in John the service advisor and one of the technicians that worked on my car. Long story short, puente hills subaru refused to pay for the damages and I will be taking them to court. Avoid this place at all cost. Their customer service is very poor. They only car when you buy a car but when they cause damages to your car is another story with them.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Great Service

Reviewed by Ulysses in South Gate, CaDecember 23, 2017

Francisco was very helpful when I wanted to look at the car. He answered all the questions I had. He made sure I was well taken care of and I didn't feel pressured to buy the car when talking to him. Overall very pleasant experience. Would recommend.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Puente Hills Subaru

Puente Hills Subaru is proud to be a recipient of Subaru's coveted "Stellar Subaru Dealership" award. This recognition is only awarded to a very few Subaru dealerships in the nation who excel in great customer satisfaction, have an outstanding Service Department and are able to always have an inventory of all the right parts in stock. The combination of our central location, aggressive low pricing policy, and our great selection of certified pre-owned Subarus make us a "must see" dealership for all of Southern California.

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