DCH Subaru of Riverside

I bought a new car in July 2025. I had researched heavily and figured out what I wanted and all the details to make sure that I do not get taken advantage of. This was my first ever purchase of a new car. It will likely be my last. As part of the purchase of the car, it came with a maintenance program for the first four oil changes or some such. I heard this big old song and dance from the salespeople about how amazing their service department is. Here is is, I am at 6,000 mile service and I scheduled a service appointment for 8:30am on Friday. I arrive...EARLY...and check in my car. My first ever time of using Subaru service, and they give me a tracker app. I start to walk about a mile down the road to eat since I am stranded while they work on my car. They called to let me know my alignment was off too and that they could fix it. I told them I just got it aligned, but figured if anyone can fix a Subaru, it would be Subaru. Again, this is at 6,000 miles. I was at the Farmer Boys down the street for nearly two hours and the tracker app showed that they had yet to even look at my vehicle. Upset, I began to walk back. It had been sitting for two hours, and the oil change, tire rotation and alignment meant that it would be at least 1.5 hours more of wait time, and I had things I needed to get moving on. I made it back to the dealer, and the car was still in the intake area. I showed the app status to the person at the desk, who then both him and the person next to him started to shuffle papers around before saying "oh we are starting it now". Livid, I went outside to literally and figuratively cool off, as I canceled meetings and canceled my doctors appointment. Not even 5 minutes later, someone from Subaru claimed my car was all ready. The app still showed they have not started on it. I pointed out the fact that it is physically impossible to perform an oil change in 5 minutes, let alone rotation and alignment. I also pointed out that the person at the desk just said they are starting it NOW, so how is it already done? Arguing was going nowhere and he was trying to suck me back into the front office, but now that my day was imploded because of xxxx poor communication, AND I am at this point unsure if the scheduled maintenance even happened on my car. I drove home and called the service manager, giving them my cell number and customer number. Three hours later, he called a different number (my office phone, not the phone number I gave, or the phone number on file) and left a message but gave me the wrong number, so I had to call in to speak to them. The manager at first claimed that the tracker app I was stating was bogus because they don't even have a tracker app so he has no idea where my information may be coming from. When I pointed out it was from a DCH rep that sent me the URL to the tracking app, suddenly there WAS a tracker app. Then he got all wrapped around the axle on the tracker thing, because I pointed out that as of that time (three hours after I got my car back and a half hour after I took it to another mechanic for an oil change) it STILL showed they had yet to complete the inspection. The manager proceeded to change the status and had me check to verify. I stated that my issue is not the tracker status, but that I keep getting lied to. After being read the riot act for accusing them of lying, he then claimed they have TWO apps for tracking and it was my fault for not saying which app. So to reiterate...he went from they do not have an app, to they do have one, to then they have two. When I mentioned that I had to take my car to Pep Boys to try and verify that they did the oil change, this manager made sure to let me know that they got their money from the service. Isn't that nice? He wanted to let me know that even though I just spent 200 for inspection and oil change because of lack of trust due to constant lying and misinformation, they still got my money.

I had a phenomenal experience at DCH Subaru of Riverside. This was after trying out a few other brands and even a few other Subaru dealerships. We first went to Spreen (San Bernardino Subaru) and while I sppreciated their help with the initial test driving phase, things quickly devolved during the sale process. We next went to DCH Subaru of Riverside and met with George and IMMEDIATELY there was a difference. I gave DCH the same information I gave to Spreen and Ontario Subaru, but DCH was the only one that listened. I told them my limit in dollars and what I was looking for. I felt listened to and taken care of, and my first new car purchase went much better than I thought it would (especially after getting runarounds from other dealerships). It is now about a week later and I am still over the moon with my purchase. I feel I got a fair price and everyone comes away with something. Because of DCH Subaru of Riverside, I am now a proud owner of an Outback and part of the Subaru team. DCH got me as a customer for life...I plan to buy and service all of my cars from DCH. When I picked up my car the next day, George and Michael and Josh handed off to keep things smooth. I cannot say enough good things about the people and my experience. To top it off, George scrounged up some swag to put a smile on my daughters face (as well as my wife) and now our cat is groomed with Subaru brush. If you are interested in a new Subaru, please do yourself the favor of giving DCH Subaru of Riverside a chance. Do your diligence and check Edmunds and KBB for an idea of what is a fair price so you go in informed, then go to DCH and see what they can do for you. Personally, I would recommend this dealership to anyone who will listen. I honestly cannot wait for the first oil change to check out their service department (they are supposed to be just as awesome as sales and finance). I will update my review then or write a new one based on that too.

My wife and I just bought a car from DCH Riverside and the customer experience was amazing. They made the whole process very easy and quick, thanks guys!