Frank Subaru

My husband and I visited this dealership with the intent to buy. When we did a test drive of the car, we then went to the salesperson's office to discuss terms. Also, included was a certificate for $50.00 to test drive the car. After several sales pitches between the salesperson and her manager, we were getting agitated. We felt like cattle before the slaughter. We left and then continued to call us and we asked about the $50.00 gift certificate that they said was mailed, that was at the end of August and nothing as of late November. You can't trust what they say because they don't deliver what is promised. Needless to say we bought another car but not at this dealership.

This was my third purchase of a Forester, and in spite of the many complexities of ordering a Forester in 2022, this has been the best purchasing experience by far! I ask a lot of questions and have high expectations of customer service, so it was a really pleasant surprise to have my hopes exceeded while dealing with Frank Subaru. Jose, Nadia, and Jackie all worked very hard to answer my questions. Because of the complexities of the vehicle being delivered to the dealership, it arrived when I was across the country. Noting that the interest rates were going up, the dealership reached out to me and fedexed me the paperwork so that I could complete it before my return. Jose gave me a ride to pick up my car when I got back, and Nadia showed no trace of impatience when my orientation/follow-up session lasted more than 2 hours. (I had never driven a car with all the new safety features.) In short, these are hardworking, conscientious, and knowledgeable people! My Forester is everything I hoped it would be, and I feel confident that if I need anything, they will be able and willing to help. *Note: prior to this I had been very impressed with their repair department. That's one of the reasons I came to them to place my order. (I think it was Brian who helped me.) I am impressed by all aspects of this dealership!

purchased through costco auto program, got a great deal, and frank subaru honored pricing and easy purchase! have since brought it in for included maintenance. the service manager was able to sort out a technical request that really helped us enjoy our car more. thanks Frank Subaru!