Elk Grove Subaru

Had my car listed online. Efren reached out with an offer (didn't give a number). Told them I would only take my asking price. They had the VIN and apparently after discussing it with his manager they agreed to give me my asking price under the stipulation that the car was in good condition. We scheduled a meeting, after 30-45 minutes they told me the car was in good condition, but instead of giving me my asking price they low balled. I refused showing the sales associate (not Efren) our previous correspondence and was then told they can't do that price because they "need to make money". I refused since now they wasted my time and backed out of our deal. I asked for the contact information of Efren, his manager (the one he talked to and agreed to give me my asking price), and their boss. None apparently had business cards and now the dealership is no longer responding to my emails. Do not go here to sell a car, they will low ball you and waste your time. I assume the same can be said about buying a car off them, they are only looking to make a profit and not benefit/improve their community like they say they will.

My Subaru representative Marissa Anderson went above and beyond to give us the deal that works with our budget, we were able to by the care we wanted. The dealer was warm and inviting, they provided refreshments and snacks, we drove 2 hours one way for the deal, and we plan to come back for our future cars.

One of the worst dealership service departments I've ever experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have to be proactive to get help, otherwise the service advisors just sit at their desks at their computer. Communication across the board is just very poor, lack of communication and incorrect information make for a bad experience. Brought my car in for warranty work. Red flag to start, it takes 30+ minutes to get checked in, and I had an appointment. After that is where the poor communication comes in to play. Received text message that they completed a multi-point inspection and found nothing from that inspection. It even included a video of the undercarriage of the vehicle, with no sound and no context. But I didn't bring the vehicle in for a multi-point inspection, I brought it in for them to diagnose a noise from the engine. The text message made no mention as to the status of the diagnostic for the noise. It did however include a lot of them trying to upsell on service like wheel alignment (even though the multi-point said wheel alignment was fine). I sent a text back asking some questions. Mike never sent me a text message back. I then called Mike and left a voicemail. Mike never called back. I called the dealership main number to connect service, the person who picked up said they'd get a message to Mike to call me back. Mike never called back. I called Mike again no answer, didn't leave a voicemail. I called back the main line at what was 1hr before the stated closing time on the dealership website. They then inform me that the service department actually closes at 5pm. I ask if I can pick up my car they say no it'll have to be tomorrow. They said maybe the hours were updated and the website wasn't. So long story short there, I have to find a ride home 30 miles away. Later that evening I left Mike a voicemail specifically asking for him to actually call me the next morning. Next morning Mike doesn't call, he texts, says the vehicle was done yesterday. We go back and forth where he's trying to make excuses like the phone system having a problem because he left me a voicemail (I have no voicemail). Finally my last text him requests to please have contact information for his department head ready when I pick my car up. His reply back was in ALL CAPS. Most people interpret ALL CAPS as yelling as do I. Get to the dealership to pick up the car. Once again, services advisors are there but no one is paying attention to the actual service desk. The way they are set up, they face outside not inside, but the service desk is inside, not outside... I know, makes no sense to me either. I see Mike he's with another customer, no one is checking to see if anyone needs help, so I just walk into one of their offices because I ain't got time for their tomfoolery. I let them know I'm picking up my car and Mike is the advisor. She goes to get my paperwork from Mike. And of course the contact information for the department head is not attached. So I ask for it. Eventually I ask to just speak with the department head since he's there. We go into his office, but it's pretty clear it's not gonna be information gathering/fact finding kind of conversation. I tell him what happens, doesn't write anything down or document anything. Gives me the standard/generic apology. And I go on my merry way. I will add going in and leaving his office I initiate a strong handshake, because I'm not here to make enemies, I'm here to give honest and objective feedback on a very poor customer service experience I just went through on my first ever use of their service department. Mike didn't come out of his office to try and clear the air. If he would have been, "hey if you can wait a few, let's talk, let's clear the air, I think we got off to a bad start..." that sort of gesture, I would have given him the time. Avoid this dealership