Serramonte Subaru Volkswagen

I was about to purchase a 2023 BMW i4 (VIN WBY73AW00PFN80309) that was advertised by another dealer with 43,303 miles. The Carfax report at that time showed a last recorded mileage of 8,496 on November 15, 2024. However, the car was taken off their website the next day. A week later, the same vehicle with the same VIN appeared on Serramonte Subaru's website, but it was now advertised with only 11,204 miles. A recent Carfax report for the car clearly shows both mileage figures and includes a warning about "MILEAGE INCONSISTENCY." This indicates that the odometer may have been rolled back. Please be aware and use caution when dealing with this dealership.

I first met Sales Manager ESHON via text messages. I was searching the Internet by car type and model. My car popped up at Serramonte Volkswagen in Colma. Eshon quickly responded to me. He understood my commuting needs and set up an appointment as early as the next day for me to test drive my Kia. Eshon is by far the kindest sales manager! He checked on me to make sure I was arriving safely since I had a 2 hour plus drive. When I arrived he directed me to SHO TSAI Who took over the reins in guiding me through a car appraisal, trade, and and test drive! He was so nice and patient and understanding to me And my needs. He helped me get as much As possible for my trade in and we tried to match the appraisal i got from carmax. I had so much fun test driving the car. Sho made getting through all the paperwork so painless and quick. He even referred me to a friend at a Nearby Volkswagen dealer to my job should I have any questions or concerns. I purchased the Silver warranty Package offered through Kia which covered so much And gives me such peace of mind since I'm commuting! It even covers windshield chips! I am beyond happy with my new car and am pleased pleased pleased to recommend Serramonte Volkswagen to all my friends and family!

Well the salesman told me that I was going to pay 33000 out the door Finance in all I got into the finance department started signing then I noticed that I wasn't paying $ 38000 for the car I was paying $38,000 that's a $5,000 mark up from what I was told so what they did was wrong but it was too late I had signed the papers I should have looked at them first instead of trusting them the dirty low-down scandalous so I suggest when they tell you a price tell them to put it in writing so would I buy another car from them never ever so watch out for these guys the slick and scandalous