Camelback Subaru

The salesperson we initially worked with at Camelback Subaru was pleasant and professional. Unfortunately, the experience was completely overshadowed by the conduct of her manager. The manager repeatedly interrupted our conversation by coming out to speak with us directly. During this time, he invited my husband and me to his house in Idaho, then went on to tell me I needed to bring him a woman, providing a detailed description of what that woman should look like. This was wildly inappropriate, uncomfortable, and completely unacceptable in a professional setting. He repeatedly promised us “the deal of a lifetime,” but when it came time to actually negotiate, he refused to budge at all. He took over the salesperson’s desk, told her to find another chair, and barked orders at her throughout the process. Despite refusing to negotiate, he then accused us of not being willing to negotiate. We left the dealership. After we got home, the salesperson called and offered $1,000 off the last price. At that point, we explained how uncomfortable the manager had made us and asked to work with someone else. She thanked us for bringing it to her attention and said she would notify another manager. Later, a second manager called us—not to address the behavior—but to tell us that the first manager was “a good guy” he’d known for years and that he could sometimes be “a little too nice.” When my husband attempted to restart price negotiations, we were told the offer was no longer available and that we could instead receive a free oil change next time we came in. We chose not to continue doing business there and have no interest in ever conducting any maintenance on our vehicle there ever again. We went to Chandler Subaru instead and had an excellent experience—professional, respectful, straightforward negotiations, and no harassment. Based on our experience, I would not recommend Camelback Subaru, especially if you expect respectful treatment or accountability from management.

I purchaded a used 2014 subaru impreza less thsn 1 year ago. Since thst time, Have had to fully reolace air conditioner main control panel Camelback Subaru said it was used car and would not hep me! Have not bern able to drive car last few months because of check engine light Codes P000A P0011 P0014 Over advanced timing bank A Camelback subaru wont help me as used car Camelback Subaru sold me a lemon and now I still owe over $9,000 to my bank after my dad died Do not trust Camelback Subaru I dont want anybody to ever experience what I have with a dealership like this!

Iain is the best service adviser in the business. He and his team always take good care of my car needs.