3502 Lancaster Dr
Madison, WI 53718

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Sales: 877-286-0047

Used Cars: 608-807-5361

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russ Darrow Chrysler Dodge Jeep RAM of Madison

Overall Rating:

4.6 (out of 5)

95% recommend this dealer

1733 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service and I am very pleased with the results I

Reviewed by Spellbrian2019January 29, 2026

Great service and I am very pleased with the results I will use this dealershipin the future

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Chad Ellis chad.ellis@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

This is the third vehicle I have bought from this

Reviewed by Millerman321January 28, 2026

This is the third vehicle I have bought from this dealership and each time The experience keeps getting better. I have a son who will be 16 soon and we will be coming here 100%.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Please let us know if we can be of any more assistance. Chad Ellis chad.ellis@russdarrow.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

I was told 2 different things when I had to have my car

Reviewed by sandybomkampJanuary 28, 2026

I was told 2 different things when I had to have my car towed shortly after I bought it has 2 batteries, then yesterday when I was in there for a oil change and batteries they told me I only have 1 battery and it's under the front seat passenger side im confused because there's a battery under the hood to so I dont know if there's 2 batteries or 1 so what battery did they test yesterday.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Sandy, thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chad Ellis chad.ellis@russdarrow.com

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Russ Darrow Chrysler Dodge Jeep RAM of Madison

Welcome to **Russ Darrow Chrysler Dodge Jeep RAM of Madison**, your trusted destination for exceptional vehicles and outstanding service in Madison, WI. Whether you're searching for a rugged RAM truck, a versatile Jeep SUV, a powerful Dodge, or a refined Chrysler, our extensive inventory has something for every driver. Our dedicated team is here to provide a seamless car-buying experience, backed by transparent pricing, expert guidance, and top-tier customer care. Visit us today and discover why Russ Darrow is the name Madison drivers trust for all their automotive needs!

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