127 Frazier Dr
Princeton, WV 24740

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Sales: 304-487-2151

Used Cars: 304-487-2151

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Ramey Motors

Overall Rating:

3.8 (out of 5)

62% recommend this dealer

65 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bought brand new vehicle that had damage during

Reviewed by Kimberlymlancaster13February 06, 2024

Bought brand new vehicle that had damage during transport, a severe radio issue, steering column issue. They received parts in prior to checking to ensure those were the correct parts they ripped apart my truck. Guess what wrong parts. They call me tell me it is going to be another week but if they don't have to put truck back together that they will compensate me. So I had my husband go in next day because I couldn't. He talked to the service guy who sits next to Chris Ganoe. He told him that I agreed that it could stay there for the week in pieces provided that I get a ceramic coating on the truck along with the extended warranty. He agreed. Imagine that the guy representing Ramey agreed to BOTH the warranty, and the ceramic coating. I go back on 2/5/2024 seeing how I hadn't heard anything and the truck was set to be finished by then per the service department. Nothing was done. I told them to put my truck back together that I was picking it up. They refused all of Chris, Nathan and Jonathon Sheets all refused my truck to me. It was after a lot of fighting with all of them that they found the correct bumper and put it on. They have refused to fix radio, steering column, give me what their employee promised which was the warranty and ceramic coating. I can honestly say that I will be reaching out to the BBB, and GM about Jonathon Sheets, Nathan the service manager, Chris Ganoe, and the liar who sits nexts to him about how my brand new vehicle is not fixed. The fact that they promised and agreed to items due to their own screw up. It's common sense to ensure that the part you get for a vehicle fits vehicle prior to ripping said vehicle apart. Anyways Ramey agreed for the warranty and ceramic coating along with the repairs required. They have breached all contracts with new truck by not fixing it properly and lying about compensation due to their egregious error.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Absolutely the very worse service ever received.

Reviewed by Kimberlymlancaster13February 06, 2024

Absolutely the very worse service ever received. Bought new Chevy truck on 1/26/2024 was told that it had damage to the bumper, front grill, and tow hooks. That as soon as parts came in they were to be painted and put on my truck. Prior to leaving they received the parts in. Ask that I bring the truck back on Monday to get the parts put on. It would be a one day thing. I also told them that there were major issues with the trucks radio and the steering column. They said it was an update to software issue and that it would be resolved as well at the same time. I get a call on 1/29/2024 stating that my truck was not ready that the technician took apart the truck prior to seeing if the parts were correct. They in fact were not but they didn't want to take the time to put my truck together. Asked if I would and that I would be heavily compensated for their mistake. I sent my husband to speak with service on 1/30/2024 to let them know that I would let the truck stay provided they fixed everything, gave the extended warranty at no cost and ceramic coated the truck at no cost since they wanted to hang onto my brand new $72,000 truck for another week. I call on 2/5/2024 at lunch seeing how I never heard a thing from them the entire week. I asked if my truck was completed. They said it hadn't been and they need a couple more days. I asked if the radio was fixed with steering column. To which Chris Ganoe said it was complete. (It's still broken) I asked if the warranty had been extended and if the ceramic coating was completed to which Chris told me it was not. I told him I am not waiting they can put my truck together and I will be down. He said that nothing was done. I said not my problem. I went down to find out it wasn't Chris Ganoe that my husband talked to but the heavy younger guy that sits next to Chris Ganoe in the service department but Chris knew about the agreement. I spoke with the service manager Nathan who had no resolution for me. He stated that they do not do ceramic coating even though it was agreed to. I then spoke with Jonathon Sheets who is the general manager who was worthless when coming to help. Didn't matter that he allowed this truck to be sold when it was not ready but he is not helpful that a representative from Ramey agreed to the extended warranty, ceramic coating, and having everything repaired on this brand new truck that his technicians screwed up. The truck should have never been in pieces until the proper part had arrived and been check to ensure it was proper part. The issue with radio and steering column should have been fixed with the truck sitting in pieces for a week. Instead of making it right at all making me obviously upset because this is the 6th vehicle we have purchased from that dealership group in less than 2 years. We had never had trouble till this purchase and the service side of the house along with the general manager all needs to be redone. Jonathon Sheets has zero business being a manager. Also it's funny because they say the ceramic coating they don't do but have someone come in to do it. Then why did their dealership charge me on a car I had done for ceramic coating that they sold me if it isn't available? The service guy I wish I had his name but the big liar that sits next to Chris Ganoe even said that he would have the guy come in coat the truck one day and then have him come back when bumper etc all came in from GM. Now I have no extended warranty, no fixed radio, no fixed steering column, no ceramic coating and parts on the truck for the bumper. It was like pulling teeth to get them to release my truck they put in pieces back. Yet threatened to call the police because they didn't do as they said which was the coating, warranty, radio, steering column or get me my vehicle I bought back in one as promised. Jonathon Sheets, the service guy in the middle, Nathan, and Chris Ganoe should all be fired for lying to customers about brand new purchase.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Green Lantern

Reviewed by Beasley, Tara from Bluefield, WVJanuary 14, 2024

First of all thank you for making the buying process easy. Also, we felt like we was treated more then fair on the price of our 2024 Trax RS. The other thing we really enjoyed was the fact our deal started at MSRP not an inflated bump price. Secondly, they shopped around and got us a very fair interest rate based on the market and our finance guy Joey Carter was awesome and really looked out for our investment with a 7 yr 120k mile bumper to bumper service contract. We bought our last car at Rameys and keep coming back not just because of the sales department but also the service department. Thank you for the time and patience we really like our new ride and enjoyed our experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Ramey Motors

The professional sales staff at Ramey is ready to guide you in your search for a new car! We maintain a large inventory of new and pre-owned Chevrolet GMC Buick Chrysler Dodge Jeep Ram Toyota and Scion vehicles. Other things you'll find at our Princeton WV dealerships include certified service with Saturday express hours and a fully stocked inventory of OEM car parts. Call us today at (888) 637-7718 to find out more about everything Ramey Row has to offer.

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