New Direct Chrysler Dodge Jeep RAM

Great communication! Bought our vehicle online and unseen! They gave me a great deal, and the vehicle is in better shape than we expected! Josh was knowledgeable and easy to work with. Eric in finance was also very good and helpful. I would definitely recommend this dealership! 5-Star for sure! Jeff L.

I always enjoy the ease to which the service appointments are done around my schedule

On October 30, 2025, me and my husband purchased a 2015 Chevrolet Equinox from New Direct Chrysler Dodge Jeep Ram in Wytheville, VA. Before purchase they were assured the vehicle had no mechanical or diagnostic issues and had passed full inspection. The only issue disclosed was a minor tire sensor light.Within 24 hours, the vehicle malfunctioned—its speedometer and radio reset repeatedly, and by November 1, it shut off completely, showing a check engine light. Diagnostic scans revealed stored and permanent engine codes. When contacted, dealership staff denied prior problems and failed to provide the promised tow or loaner. On Monday GM Shawn contradicted earlier statements, admitting the vehicle had previously been serviced for a check engine light—information not disclosed at sale. A Carfax report confirmed the dealership had performed diagnostic on powertrain on 10/6/25, indicating prior known issues. During a recorded meeting, Shawn was reportedly rude, dismissive, and intimidating, admitting prior service. Other employees hung up on me and refused managerial contact. Financially, we and my husband suffered significant loss. Our 2021 Ford Explorer trade-in, valued at $24,900, was not returned when they tried to undo the deal. The dealership falsely claimed it was sold, then coerced them into repurchasing it for about $33,000, including $2,500 down, $5,000 added price, and $3,000 for a pressured extended warranty. The complaint alleges fraudulent misrepresentation, deceptive trade practices, and coercive conduct.