2747 N Military Hwy
Norfolk, VA 23518

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Sales: 757-600-0260

Used Cars: 757-600-0260

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Southern Dodge Chrysler Jeep Ram Fiat Norfolk

Overall Rating:

4.1 (out of 5)

86% recommend this dealer

3531 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I scheduled a service for a recall.

Reviewed by KZNCMNJanuary 28, 2026

I scheduled a service for a recall. Upon arrival, the person at the garage desk was focused on their phone. Once I had their attention, I was told to go into the services advisors area. He also said, ‘as usual, no one is there, but you can wait’. There was one service person there and she was on the phone for ten minutes while I waited. She confirmed my appointment and then told me that the part needed for the recall would need to be ordered. I asked her why the appointment was scheduled when the part wasn’t there. She had no response. She said someone will call once the part comes in. I don’t have confidence that we will receive a call. It seems that each time I schedule a service, there is an issue. Based upon the conversation I overheard while waiting, it seems that others are dissatisfied with the service they have received.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very poor.

Reviewed by KevinRaymerJanuary 27, 2026

Very poor. Slow check in for appointment, slow turnaround, and didn't do what I requested at all.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great service.

Reviewed by htysmd1January 26, 2026

Great service. Truck hadaleaking axle seal with only 200 miles left onthe warranty and took great care of me. Great work, truck all cleaned up and ready to go.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Southern Dodge Chrysler Jeep Ram Fiat Norfolk

When you buy a new or used vehicle from Southern Dodge Chrysler Jeep Ram FIAT-Norfolk you get a LIFETIME of benefits with our Southern Hospitality Buyers Program. Value-added benefits like LIFETIME Oil & Filter Changes VA State Inspections Loaner Car Program and Much More! Before You Buy Give Southern A TRY!

You can also do most of the buying process online 24/7 at www.southernchryslerjeepdodge.com

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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