2747 N Military Hwy
Norfolk, VA 23518

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Sales: 757-600-0260

Used Cars: 757-600-0260

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Southern Dodge Chrysler Jeep Ram Fiat Norfolk

Overall Rating:

4.1 (out of 5)

86% recommend this dealer

3534 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Dropped off the truck for oil change and tire rotation in

Reviewed by ken.wassonJanuary 29, 2026

Dropped off the truck for oil change and tire rotation in the morning; it was done by early afternoon.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The service department was in professional and non

Reviewed by NathanJanuary 28, 2026

The service department was in professional and non communicative when it came to my service and how long it would take! I tried to go up there on Saturday evening at 5:30 and they already went home as it clearly says they are open until 6!!!! I had to reach out to them only to find my truck was not going to be done until 3 days later! I asked about a rental and they said we’re out sorry, with no other help in finding one! I’ve purchased 5 vehicles from southern and here lately the quality of hospitality and professionalism has significantly decreased! My next vehicle purchase will be somewhere else for sure as Southern has gone down the drain!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I scheduled a service for a recall.

Reviewed by KZNCMNJanuary 28, 2026

I scheduled a service for a recall. Upon arrival, the person at the garage desk was focused on their phone. Once I had their attention, I was told to go into the services advisors area. He also said, ‘as usual, no one is there, but you can wait’. There was one service person there and she was on the phone for ten minutes while I waited. She confirmed my appointment and then told me that the part needed for the recall would need to be ordered. I asked her why the appointment was scheduled when the part wasn’t there. She had no response. She said someone will call once the part comes in. I don’t have confidence that we will receive a call. It seems that each time I schedule a service, there is an issue. Based upon the conversation I overheard while waiting, it seems that others are dissatisfied with the service they have received.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Southern Dodge Chrysler Jeep Ram Fiat Norfolk

When you buy a new or used vehicle from Southern Dodge Chrysler Jeep Ram FIAT-Norfolk you get a LIFETIME of benefits with our Southern Hospitality Buyers Program. Value-added benefits like LIFETIME Oil & Filter Changes VA State Inspections Loaner Car Program and Much More! Before You Buy Give Southern A TRY!

You can also do most of the buying process online 24/7 at www.southernchryslerjeepdodge.com

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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