Winners Circle Chrysler Dodge Jeep Ram of Franklin VA

Customer service from beginning to end appreciate patience & kindness that was giving from the financial department. 5 stars to Sabri Certledge & additional 5 stars to Lashawn Jerman . Such a great team and been able to work & make sure I was comfortable with our purchase. Thx u Everlyn Stewart

Brought my car here to see if there was an issue (3 other mechanics between Colorado and Virginia told me there was nothing wrong) and was told it needed $900 worth of work for a new hub bearing which was “completely bad” and my alignment was off. I picked it up and paid the $200 diagnosis fee no problem, especially since the parts they ordered hadn’t come in and it was going to be another day anyways- so that I could take it to the collision shop to have it covered by insurance since we had recently hit a deer. The collision shop tells me there’s nothing wrong with it. He drove it around all morning and apologized that he couldn’t replicate my issue and that the hub bearing and alignment was perfect (we also just had new tires put on last week). I call winners circle back just to ask about it, I explain the situation, the woman says she will go talk to them.. and immediately hangs up on me. I call back and no one answers. I contact sales.. the man assures me that my other mechanic is not reputable and all the other mechanics are wrong and they can’t lead me astray (every dealership I’ve ever been to leads me astray) despite explaining I’m a military wife with 3 children and a deployed husband and through tears- this man starts trying to sell me a new vehicle again. I didn’t even want the $200 fee back. I just wanted to be told the truth that I had been deceived and taken advantage of. It was like talking to a brick wall. I’ll never do business with this dealership again. I warn others not to trust their schemes. I have documentation and photos proving I’ve been lied to and they just told me to go to any other Chrysler dealership to get the same diagnosis - of course - there’s notes on my VIN and they will all say the same thing. I know they say not to trust mechanics but what ever happened to good honest work? I’ll be contacting the BBB.

I submitted the paperwork to cancel my extended warranty and GAP and was only reimbursed for the GAP, I have called, emailed and Facebook message and no response. It has been over 4 months. Do not recommend. It has been over 2 weeks since I was told they were looking into it and no one has reached out to me. -10 stars for pretending to care and trying to solve the issue. STAY AWAY FROM THIS DEALERSHIP!!!