Wade Schick's Chrysler of Culpeper

Great customer service, great team, i highly reccommend this dealership to handle all your needs in purchase of a vehicle. I will deffinatly return in future and thurston is beast & gets it done.

My husband had been working with a sales rep on a truck deal since Monday. He completed the finance paperwork and clearly communicated that he would be driving down on Friday morning to finalize the purchase. We live 4.5 hours away and even booked a hotel for Thursday night to break up the travel. Then today, he receives a text from Eli (the sales rep) saying another rep might sell the truck—and shortly after, it was sold. Eli then stated that it had been communicated they don’t hold vehicles, but there was no mention of that policy in any of their text communication. Even if that is their policy, the responsible thing would’ve been to clearly state it upfront—especially once the finance paperwork was submitted and they knew we were coming from hours away. While everyone was friendly to work with, friendliness doesn’t make up for poor communication and a lack of integrity. To sell the truck out from under a customer who had already begun the buying process and made travel plans is more than disappointing—it feels like a major breach of trust.

Chrysler of Culpeper plays games with advertised prices. Dealer discounts are bogus, they show a dealer discount off of full MSRP which includes freight, then they subtract freight from the discount. The discount is also contingent on trade in and financing. They show a very attractive dealer discount but if you do the math the discount listed at thousands of dollars actually equates to just a few hundred dollars at best. When you confront the General Sales Manager with this his response is "Well Chrysler doesn't say we cant do it". The sales tactics of Chrysler of Culpeper is despicable, misleading, deceptive and slimy. Its a shame Chrysler of Culpeper uses deception rather than honesty to get people to purchase from them.