4175 W 3500 S
West Valley City, UT 84120

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Sales: 385-351-6955

Used Cars: 385-351-6955

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Ken Garff West Valley Chrysler Jeep Dodge Ram Fiat

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I made appointment to bring my 2024 Dodge Ram well, rig?

Reviewed by HigleyoasiswaterworksNovember 26, 2024

I made appointment to bring my 2024 Dodge Ram well, rig? When i got there they would not even look at the codes. They said it's to heavy and only had 2 lifts that could lift it. I asked if they would read the code that was debating the engine speed. They would not even pretent to help me. I knew it was related to the DPF system . I ended up taking to Impact diesel for a forced regen and clear the codes. I will never go back to ken garff . There is better customer service elswhere!

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Chad Rigby, General Manager chadr@kengarff.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Fraud and lemon laws.

Reviewed by Terry Memmott from Magna utah October 12, 2024

Fraud and lemon laws. Watch when they say one thing and 1 contract instead 4 contracts. Tried for 2 years now. Getting no where

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Chad Rigby, General Manager chadr@kengarff.com

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Service was excellent.

Reviewed by DonSeptember 04, 2023

Service was excellent. Lucas took good care of me. Lucas was knowledgeable and efficient. It only took 15 minutes for them to take my car, put it on the lift and Kirk the mechanic sent a video of the problem. I was impressed!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ken Garff West Valley Chrysler Jeep Dodge Ram Fiat

We are Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT You might expect a car company’s top priority to be cars, but not at Ken Garff West Valley Chrysler Jeep Dodge Ram FIAT. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.

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